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"We knew that we needed an accounts package that was compliant for solicitors and I’m pleased to say that Perfect Software fitted the bill, well, perfectly, and resolved issues that we had with our previous software and manual processes for a..."
Name:
- -
Job Title:
-
Sector:
Solicitors
Company:
Phillips Green & Murphy
Town:
Swansea
Date:
10/05/2017
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Description:
The systems put into place by the Perfect Software team have made an amazing difference to the efficiency of our administration staff. 
Phillips Green & Murphy
Tel:
01792 468684
Web:
www.pgmsolicitors.co.uk/
Email:
jo.finch@marketing-system.co.uk
Swansea-based Phillips Green & Murphy Solicitors offers a comprehensive list of professional and affordable legal services to clients located in Wales and a little further afield. Their team’s expertise in family law, divorce, conveyancing, employment law, ligation, business, Wills and probate ensures both individuals and businesses have access to the legal support and representation they require. With over 70 years of combined experience, Sarah discusses how the use of Perfect Software systems has enabled the wider team to deliver an even better service and build on their enviable reputation. “As a firm made up of four practicing solicitors, one paralegal and an experienced support team it has always been necessarily for us to have some form of automated accounts management software since we started the practice ten years ago. In fact we never considered not having one, it was when we were looking to upgrade from our previous package that we researched the wider legal and account management market and discovered Perfect Software. When looking for an alternative, we knew that we needed an accounts package that was compliant for solicitors and I’m pleased to say that Perfect Software fitted the bill, well, perfectly, and resolved issues that we had with our previous software and manual processes for a particularly reasonable cost. In addition to utilising Perfect Software’s specialist legal accounting software, we took on their case management system two years ago and both have proved extremely user friendly. Better yet, the staff at Perfect Software are fantastic and any problems or glitches that we have experienced in the past have been met with resolve. All of their products are also really easy to use, and even our non-computer literate staff can use them comfortably and confidently. Whilst it may not be as all singing and dancing as other packages, Perfect Software’s fully compliant systems does exactly what they are meant to do, which is exactly what we want and need as a team. Whilst we have recently experienced email issues with their case management software, we have reported the problem to Perfect Software direct and they are now taking steps to address this. The systems put into place by the Perfect Software team have made an amazing difference to the efficiency of our administration staff. It is also much easier to find everything, whereas before letters would be all over the place. Despite our legal team increasing from three employees to four during the last two years, the use of this case management technology has enabled us to keep the number of support staff that we hire the same. The customer service and easy to use system would be ideal for any small firm, and for us Perfect Software has always been part of our practice and always will be.
Phillips Green & Murphy
Tel:
01792 468684
Web:
www.pgmsolicitors.co.uk/
Email:
jo.finch@marketing-system.co.uk
"The accounts system offered by Perfect Software does exactly what it says on the tin and we were impressed by the simplistic approach it took to automating the otherwise complex accounting process whilst remaining legally compliant and..."
Name:
Richard West
Job Title:
Practice Manager
Sector:
Solicitors
Company:
Jackson West Solicitors
Town:
Stratford upon Avon
Date:
10/05/2017
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Description:
I have already recommended the system to another practice who lost their administration employee, who I’m pleased to say has recently become a Perfect Software customer.
Jackson West Solicitors
Tel:
01789 204 020
Web:
www.jacksonwest.co.uk
Email:
jo.finch@marketing-system.co.uk
Founded by Gillian West and Debbie Jackson, two leading solicitors that have a combined experience of over 65 years, Jackson West Solicitors specialises in delivering family law support and representation to clients throughout Stratford upon Avon. Their services include providing advice on separation, divorce, ancillary relief (financial claims), Trusts of Land Act, cohabitation disputes and pre-nuptial agreements. The firm also work closely with children, parents and other family members during care proceedings, adoption, residence, contact applications and child abduction matters. Jackson West’s team of two partners and seven fee earning solicitors also deliver collaborative law and resolution services. Here Practice Manager Richard West explains how the use of Perfect Software’s specialist legal accounting systems has helped the firm grow from strength to strength since its inception. “We have used Perfect Software accounts since we set up the practice in 1996 after meeting the team at a specialist software exhibition. Perfect Software understood that we required an accounts packages from the word go, and utilising their easy to use and affordable systems has enabled us to grow from just one legal professional to a team of nine. The accounts system offered by Perfect Software does exactly what it says on the tin and we were impressed by the simplistic approach it took to automating the otherwise complex accounting process whilst remaining legally compliant and competitively priced. Speaking from personal use, their accounting system provides the right amount of data, and whilst other systems provide purchase ledger and cheque printing we are more than happy with the streamlined package offered by Perfect Software. I particularly like the package’s bank reconciliation feature, which is easy to use and highly effective. We also use the time recording software, which has been specially developed for fee earners. Whilst further improvements could be made to enhance their system’s auto-numbering abilities, report production in Excel or Word, and accessibility during court (perhaps via a smartphone app), the benefits provided over its competitors are excellent. Without Perfect Software I would simply be in a big hole! I have already recommended the system to another practice who lost their administration employee, who I’m pleased to say has recently become a Perfect Software customer.”
Jackson West Solicitors
Tel:
01789 204 020
Web:
www.jacksonwest.co.uk
Email:
jo.finch@marketing-system.co.uk
"For us, we particularly like their case management software, it keeps track of pretty much everything whilst giving us the means to modify output letters to suit the individual needs of our clients and team of solicitors. Perfect Software’s..."
Name:
Bev Garlick
Job Title:
Practice Manager
Sector:
Solicitors
Company:
DCH Law
Town:
Nottingham
Date:
11/05/2017
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Description:
The company’s packages were designed specifically for small solicitors practices, which appealed greatly to us, and their easy to use systems offered the very best compliancy around.
DCH Law
Tel:
0115 988 6110
Web:
dchlaw.co.uk
Email:
jo.finch@marketing-system.co.uk
As a Licensed Insolvency Practitioner with over 20 years of experience, Bev has now brought this expertise to her role managing Nottingham-based firm DCH Law. In addition to offering a unique insight into SMEs and other financial drivers, Bev ensures that the wider practice delivers an efficient and friendly service to DCH Law’s vast client base. Together with Partners Pip Dawkins and Simon Chaplin, Bev’s enviable track record gives her the skills to assist both private and commercial clients facing a wide range of legal matters. The firm also provide road traffic defence. Here Bev recalls how utilising Perfect Software’s accounting and case management packages has helped DCH Law remain compliant and efficient. “Despite opening our doors in September 2013, our practice has become a firm favourite with individuals and businesses looking for sound, cost efficient and effective legal advice and representation. We needed reliable and flexible accounts and case management systems from the start for compliance and efficiency reasons and after narrowing our search down to three suppliers, we chose Perfect Software. The company’s packages were designed specifically for small solicitors practices, which appealed greatly to us, and their easy to use systems offered the very best compliancy around. For us, we particularly like their case management software, it keeps track of pretty much everything whilst giving us the means to modify output letters to suit the individual needs of our clients and team of solicitors. Perfect Software’s support staff are also particularly helpful, especially when responding to and resolving any problems that we may have with our case management and accounts packages. The case management system offered by Perfect Software is a lifesaver, however, we feel that their accounts package could be adapted further to ensure extra efficiency. The format of the accounts reports for instance could be simplified. Whilst I cannot say what difference using Perfect Software has made to our wider operations as we have used both packages since our inception, its use ensures that everyone here at DCH Law spends less time on the tedious parts of managing cases and accounts, and more time with the people who matter – our clients.”
DCH Law
Tel:
0115 988 6110
Web:
dchlaw.co.uk
Email:
jo.finch@marketing-system.co.uk
"Overall their accounting software has saved us an awful lot of time; with at least 75% less time spent on accounts, Perfect Software gives me much more time to spend fulfilling other duties that come with my role. The bank reconciliation process..."
Name:
Ted Oakley
Job Title:
Partner
Sector:
Solicitor
Company:
The Oakley Shee Partnership
Town:
London
Date:
11/05/2017
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Description:
Since we began using Perfect Software, we have found their customer service to be excellent, whilst the VAT calculation and bank reconciliation features of the packages are also pretty good.
The Oakley Shee Partnership
Tel:
020 7089 7300
Web:
www.oakleyshee.com/
Email:
jo.finch@marketing-system.co.uk
After graduating from the University of East Anglia as a qualified Solicitor in 1988, Partner Ted found his specialism in property law and has been assisting clients with various property related matters for the past 20 years. Ted founded London-based The Oakley Shee Partnership to ensure clients in the capital had the support and advice they need when it came to property, Wills, trusts and probate. The firm now provides a comprehensive list of services including residential and commercial conveyancing, landlord and tenant assistance, Wills, administration of estates, Inheritance Tax planning, Lasting Powers of Attorney, and Living Wills. Here Ted talks to us about how Perfect Software has transformed his practice for the better. “With three fee earning solicitors at the helm catering to the requirements of both private and commercial clients, we approached Perfect Software in search of an accounts package after spending time and a lot of hard work trying to manage this process manually for a number of years. Whilst we don’t have the time and skills to write software and resolve these issues ourselves, we were convinced that Perfect Software did and we discovered a host of great value packages that would make automation easy and affordable for us. When researching the accounts management market, we found that many of Perfect Software’s competitors charge ridiculous amounts of money for a simplistic accounts packages, but with Perfect Software you don’t have to compromise on quality. Their specialist accounts management software provides a great product at a realistic price point. Since we began using Perfect Software, we have found their customer service to be excellent, whilst the VAT calculation and bank reconciliation features of the packages are also pretty good. Despite a few minor glitches, our experience has been great and we have no complaints at all. Overall their accounting software has saved us an awful lot of time; with at least 75% less time spent on accounts, Perfect Software gives me much more time to spend fulfilling other duties that come with my role. The bank reconciliation process for example has improved dramatically, and whilst the procedure used to take me all day to complete, with Perfect Software it now takes just one hour!”
The Oakley Shee Partnership
Tel:
020 7089 7300
Web:
www.oakleyshee.com/
Email:
jo.finch@marketing-system.co.uk
"Perfect Software’s high level of customer support ensures every technical issue that I may have when it comes to losing files or printing is resolved quickly. We’ve found that nothing is too much trouble for Perfect Software and the customer..."
Name:
- -
Job Title:
Secretary
Sector:
Solicitors
Company:
Philip Thomas & Co.
Town:
Not Provided
Date:
11/05/2017
5.05
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Description:
The simple yet effective system provided by Perfect Software also provides the compliance that we need as a growing legal firm. From my experience, the system is brilliant, simple and easy to use.
Client:
Philip Thomas & Co.
Philip Thomas & Co.
Tel:
Web:
Email:
jo.finch@marketing-system.co.uk
“As a practice that specialises exclusively in criminal law, the use of Perfect Software has been an instrumental part of Philip Thomas & Co since I’ve been involved with the firm. Brought in by previous partners, I simply haven’t known any other system or what life would be like without it. All I do know is that as one of South Wales’ leading solicitors we have to have automated systems in place to ensure each and every one of our cases can be filed correctly and accurately. Both myself and the rest of the Philip Thomas team wouldn’t change a thing about the system, whilst Perfect Software’s high level of customer support ensures every technical issue that I may have when it comes to losing files or printing is resolved quickly. We’ve found that nothing is too much trouble for Perfect Software and the customer support included in their service is their biggest and best asset. The simple yet effective system provided by Perfect Software also provides the compliance that we need as a growing legal firm. From my experience, the system is brilliant, simple and easy to use, and I actively make a point of recommending Perfect Software and their products and services highly and have done so frequently.”
Philip Thomas & Co.
Tel:
Web:
Email:
jo.finch@marketing-system.co.uk
"There is no telling what any week will entail as it is fluid and depends entirely on where we are with our cases, as well as taking meetings with people looking for advice about their situation. But the first thing I do each morning is log on to..."
Name:
Sherry Thakur
Job Title:
Practice Manager
Sector:
Lawyers
Company:
Jane Kaim Caudle Family Lawyers
Town:
Watford
Date:
11/05/2017
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Description:
Sherry Thakur specialises in all aspects of family and children law at Jane Kaim Caudle Family Lawyers in Watford, where she also manages the firm and acts as Complaints Manager. With vast experience in commercial and civil litigation, Sherry is also Partner of Blackstones Solicitors, based in Northwood Hills. Here she talks to us about the demands on her time and how software has a role to play.
Jane Kaim Caudle Family Lawyers
Tel:
01923 234400
Web:
www.jkclawyers.com/
Email:
info@jkclawyers.com
What happened when Jane Kaim Caudle Family Lawyers called on Perfect Software
There is no telling what any week will entail as it is fluid and depends entirely on where we are with our cases, as well as taking meetings with people looking for advice about their situation. But the first thing I do each morning is log on to Perfect Books as it acts as the backbone of how we organise the day and our workload. Once a client gives us an instruction, we open a file and fill in the necessary fields allowing us to keep track of all aspects of the case easily. I can log on from my desk and see work in progress on every file and who is working on which case. I meet with our bookkeeper each week and as she also uses Perfect Books, she will know what needs to be paid or billed but the reports it generates also means that we have all the reports that we need to give us a bird’s eye view of the practice as a whole so we can make sure that it is running as it should. Emails, letters, time recording, updating ledgers, whether it is a private or legal aid case, it can take care of all that you need it to and although we’re not the type of practice that expects to know exactly how each six minute slot has been filled, I do know that Perfect Books helps users to assess where they are spending too much time or failing to perform as they’d like. It is an easy system to use and it should be as we’re lawyers, not IT specialists. For new employees joining the firm, it doesn’t take long to train anyone to use the system.  It can only be as good as what each user enters of course but I find that once you start using it, it’s like driving, you just do it without thinking about how you change gear. I’ve used Perfect Books since 2006 so it’s second nature in some ways but there are occasions when we might ask more of it. For example, recently we wanted to add an additional layer of security, I was able to call the team at Perfect Software and they got to work on sorting that out for us.
What would you say to someone else thinking of using Perfect Software
It’s important to know that you are buying more than a product and Perfect Software offer decent service too. Their support team have always been very responsive and happy to help, whether logging in remotely to help a new user understand a function or to help us with something a little more bespoke. Now is not an easy time for solicitors and it is an uncomfortable reality that the success or failure of a practice will be determined by cash flow.  It may not be why we became lawyers but we can’t hide from the fact that improving efficiencies matters.
Jane Kaim Caudle Family Lawyers
Tel:
01923 234400
Web:
www.jkclawyers.com/
Email:
info@jkclawyers.com
"The main advantages of the Perfect Legal Software package is that it is easier and more straight forward to use than any other package that we have utilised; it is also online so updates are quick, easy and accessible from anywhere. It is also..."
Name:
Dev Mahet
Job Title:
Director
Sector:
Solicitors
Company:
Thankey Mahet Legal
Town:
Leicester
Date:
11/05/2017
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Description:
Leicester based Law Firm Thankey Mahet Legal use Perfect Software’s Case Management and Legal Accounting Software.  This Case Study provides a summary of the services delivered and how Thankey Mahet have benefited from Perfect Software’s services.
Thankey Mahet Legal
Tel:
0116 247 0022
Web:
thankeymahet.co.uk/
Email:
info@thankeymahet.co.uk
About Thankey Mahet Legal
Dav and fellow Director Roney Thankey established Leicester-based Thankey Mahet Legal in 2013 to offer a professional, innovative and progressive approach to the modern day legal system to all of their clients. The practice now consists of four full-time lawyers and a dedicated support team, and actively delivers a personal service at a competitive rate, minus the hidden costs. Here Dav explains how Perfect Software has helped to put his new practice on the map.
The business issue that needed to be addressed
Right from the outset it was clear that we needed both a package to log files and an accounting package designed for solicitors and legal practices.  It is simply impossible to do everything manually, whilst delivering superb client care and addressing compliance issues.  We needed integrated case management and accounting software that would be both competitive and extremely easy to use.  Perfect Software did exactly that.
The solution
The main advantages of the Perfect Legal Software package is that it is easier and more straight forward to use than any other package that we have utilised; it is also online so updates are quick, easy and accessible from anywhere.  It is also very easy to teach support staff how to use it. Whilst we did not know this when we made the decision we have to stress that the support service provided by the team at Perfect Software is very good. Business issues we've addressed: Integrated Accounts and Case Management Systems Increased business efficiency to free up one full time Solicitor Increased fee income without increasing overheads
Services Perfect Software provided to Thankey Mahet
Legal Case Management Software Legal Accounting Software Training and Support
What would you say to someone else thinking of using Perfect Software
Ultimately the Perfect Software legal system saves us a massive amount of time.  Without automatic case management and accounting we would be at least 20% less productive.  It goes without saying this translates to a full time Solicitor and a substantial amount of fee income. They provide superb value for money to our practice and if you are not receiving excellent support from your software supplier, then you should definitely talk to Perfect Software. We would definitely recommend Perfect Software to other legal practices and indeed have done so on a number of occasions.
Thankey Mahet Legal
Tel:
0116 247 0022
Web:
thankeymahet.co.uk/
Email:
info@thankeymahet.co.uk
"Approved by the Council of Licensed Conveyancers, Perfect Software’s legal case management and accounting software provides outstanding value for money, saving us over £2,000 per month versus other software. It is very easy to use and the team at..."
Name:
Heather Philip
Job Title:
Licensed Conveyancer
Sector:
Licensed Conveyancers
Company:
Heather Philip Licensed Conveyancing
Town:
Leicester
Date:
11/05/2017
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Description:
Licensed Conveyancing company Heather Philip Licensed Conveyancing have been using Perfect Software for Accounting and Case Management Software.  This case study provides a summary of the services delivered and how Heather Philip Licensed Conveyancing have benefited from Perfect Software’s products and services.
Heather Philip Licensed Conveyancing
Tel:
0116 260 8990
Web:
heatherphilipconveyancing.co.uk/
Email:
jo.finch@marketing-system.co.uk
About Heather Philip Licensed Conveyancing (HPLC)
As a specialist focussing solely on residential conveyancing, Heather Philip has assisted thousands of clients throughout Leicestershire looking to make the property sale and purchase process easier. Heather Philip Licensed Conveyancing (HPLC) represents and supports clients looking to buy or sell a property with a wide range of high quality and cost-efficient services. Heather’s expertise and experience in property law enables clients to professionally plan for selling their home, buying their first or next property, or re-mortgaging their existing home by preparing documents and arranging a property transfer.
The business issue that needed to be addressed
Here Licensed Conveyancer Heather Philips details how fine-tuning her back office systems has given her the extra time she needs to help clients through the stressful experience of selling or purchasing a property. A few years ago HPLC was using a competitive product but it simply did not deliver what the practice needed, so after assessing the various alternatives we decided to take the plunge and move over to Perfect Software for our accounts and case management.
The solution
We were delighted to discover that Perfect Software’s system is not only very economical but also much easier to use than the previous system. Better still, on the rare occasions that I have needed help, Perfect Software’s support, especially Marcus Lewis, has always been exemplary.  Anyone from our office can pick up the phone with a technical problem and if not solved immediately, someone from their support team will phone back quickly and talk us through the solution, even if it is not directly related to a Perfect Software issue.
What would you say to someone else thinking of using Perfect Software
We simply could not complete many of these complex processes manually and as we grow, and ask for new software licences, Perfect Software respond very quickly and efficiently. In addition to this, the change from the fee per case software to Perfect Software case management system is saving us over £24,000 per year.  We wouldn’t hesitate in recommending them to anyone.  Help is always there whenever anybody rings up with a query, and whatever the problem.  Approved by the Council of Licensed Conveyancers, Perfect Software’s legal case management and accounting software provides outstanding value for money, saving us over £2,000 per month versus other software. It is very easy to use and the team at Perfect Software provide fantastic support.”
Heather Philip Licensed Conveyancing
Tel:
0116 260 8990
Web:
heatherphilipconveyancing.co.uk/
Email:
jo.finch@marketing-system.co.uk
"The KDM staff were very friendly and gave really clear instructions and made the whole event fun!"
Name:
- -
Job Title:
Executive Assistant
Sector:
Software Developer
Company:
Prologis
Town:
Solihull
Date:
10/05/2017
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Description:
When Prologis needed to improve team communication using a team building away day, KDM Events was once again where they turned.
Prologis
Tel:
01212248750
Web:
www.prologis.co.uk
Email:
jbunce@prologis.com
About Prologis
Prologis is the global leader in industrial real estate, owning and managing approximately 23 million square feet of logistics and distribution space in the UK alone. With headquarters in Solihull and a London office dedicated teams specialise in development and leasing, transactions, project management & infrastructure, property management supported by legal, finance, HR, global client relations, marketing and support services. The company has enjoyed stellar success in 2015 following on from winning the prestigious Estates Gazette Property Company of the Year – Industrial and Distribution, for the second year running. Irrespective of how important a role modern communications and technology plays in building and running a business there is no better way to know and understand colleagues than hosting a dedicated team building event – where all employees can get actively involved in fresh learning challenges and forming a better understanding of colleagues that they can then take back into the workplace. For Prologis the summer of 2015 presented the ideal opportunity for staff to take stock of what they’d achieved and learn a little more about working with their colleagues in a team building event.
Why we chose to work with KDM events
“We’d worked with KDM in the past organising Christmas parties, so we knew how professional they were and also that the team would relish taking on a challenge that would take us out of the comfort zone” says Julie Bunce of Prologis. KDM’s client account manager Lyndsey Yarwood takes up the story, “We adapted an indoor collaborative team build event (Crystal Maze) so that half of it was done outdoors. We also added a professional facilitator to the event as the client felt it was important to have someone there to talk through the learning points whilst the event was happening and point out how to use it together back in the workplace. We switched the teams around throughout the event so that the guests were all having to work with different members of the group which they thought was a great (and challenging) experience!” In the evening an outdoor barbecue allowed the teams to relax and review the earlier event which then continued over traditional pub games, such as darts, air hockey and skittles where informal teams were reinforced as they reminisced over what had been achieved.
What we’d say to anyone thinking of working with KDM
“It was a really good demonstration of the value that professional event organisers can offer.  The team worked really hard on the day to move part of the event outside, so we were able to take advantage of some great weather and the professional facilitator was really intuitive – switching teams when needed and making the collaborative learning process fun and entertaining. KDM proved brilliantly that they know how to run creative events and I’d thoroughly recommend their services to anyone, in fact we’re already looking forward to the next one,” says Julie.
Prologis
Tel:
01212248750
Web:
www.prologis.co.uk
Email:
jbunce@prologis.com
"Our experience of working with KDM Events was outstanding. Not only did they find us a suitable venue where other event companies had failed, the whole process was simple, seamless and delivered within a very reasonable budget. Lyndsay was so..."
Name:
Gael Norris
Job Title:
HR Business Partner
Sector:
Keyword Technology Provider
Company:
Grapeshot Ltd
Town:
Worldwide
Date:
10/05/2017
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Description:
KDM Events worked closely with Grapeshot and managed to secure a fantastic venue, which offered just the right balance of internal ambience and outside facilities essential to the success of the day.
Grapeshot Ltd
Tel:
-
Web:
www.grapeshot.com/
Email:
info@grapeshot.com
Grapeshot is a New York and London based privately-owned keyword technology provider that provides audience and keyword targeting and analytics solutions in open and private programmatic environments. Grapeshot builds connections for brands, publishers, buy-side and supply-side partners using their page crawling algorithm. Grapeshot’s core technology and product suite offers a fully customisable, transparent and scalable solution, giving their clients simple, integrated control over brand safe targeting.  Their client list boasts an impressive mix of international blue chip companies including Dyson, Ebay, Experian, IBM, Johnson & Johnson and many more. With over 50 employees based in both the UK, USA and Singapore, they now plan to expand into Chicago, San Francisco, Toronto, Boston, Los Angeles, Tokyo, Sydney, Paris and Frankfurt.  Every year as much of the international team as possible get together for their Summer Company Meeting. 2015 was no different with the entire team from the UK, 4 from the US and 1 from Singapore converging on central Cambridge. Grapeshot is building an internal reputation for putting on unique summer parties for their staff, so the brief for their event co-ordinator was to find a venue that offered both suitable indoor conference facilities for the team meeting in the morning, along with outside space suitable for fun and frolics in the afternoon. At first glance this seemed a simple enough requirement. However, with the date in question being the last day of term and the usual venues such as universities still populated by students, other event companies were unable to find a suitable venue in the required location. Beginning to despair, Grapeshot found KDM Events online. KDM were confident that they would not only secure an appropriate venue, but that they would also be able to manage the afternoon’s frivolity which would be in the form of a School Sports Day. KDM Events have offices in both London and the North which means their local knowledge of the Cambridge area was hugely beneficial. With years of experience in all aspects of Event Management, including live event management, onsite support, delegate tools, the latest presentation technologies, and access to a vast array of fun team events, KDM was able to manage all parts of the day and liaise with outside suppliers, taking the pressure completely from Grapeshot employees. Lyndsey from KDM Events worked closely with Grapeshot and managed to secure a fantastic venue, Churchill College, which offered just the right balance of internal ambience and outside facilities essential to the success of the day. She set about project managing the afternoon’s entertainment including arranging and co-ordinating old fashioned School Sports Day races, a barbecue, liquid refreshments, first aid provision, prizes and the motivation of 50 odd somewhat reluctant competitors.  Grapeshot was delighted with their Summer Meeting from beginning to end. Gael Norris, Grapeshot HR Business Partner based in their London office was tasked with organising the event and she says of KDM Events: “Our experience of working with KDM Events was outstanding. Not only did they find us a suitable venue where other event companies had failed, the whole process was simple, seamless and delivered within a very reasonable budget. Lyndsay was so accommodating; friendly, flexible and nothing was too much trouble. She handled changes to the plans like the addition of a BBQ professionally and her communication was exemplary. Despite the Grapeshot team’s apprehension about the Sports Day theme, once they got involved in the games they really enjoyed themselves. We will most certainly be using KDM Events for any requirements we have in the future.”
Grapeshot Ltd
Tel:
-
Web:
www.grapeshot.com/
Email:
info@grapeshot.com
"I would highly recommend other companies needing Health and Safety guidance to contact Avensure’s Health and Safety team."
Name:
Matthew Town
Job Title:
Project Manager
Sector:
Archeology
Company:
-
Town:
Co. Durham
Date:
20/12/2016
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Description:

This Case Study provides a summary of the recent Health & Safety advice provided and how Northern Archaeological Associates Ltd have benefited by using Avensure’s expert knowledge.

Client:
-
Supplier:
-
Tel:
01833 690 800
Web:
www.naa.gb.com
Email:
mt@naa.gb.com
About Northern Archaeological Associates Ltd

Northern Archaeological Associates Ltd is one of the North East's largest and best known independent heritage consultancies, offering a full range of archaeological and historic environment services across the UK. Established since 1990.

Why did Northern Archaeological Associates Ltd need Health and Safety Assistance?

Northern Archaeological Associates Ltd contacted the Health and Safety Team at Avensure in need of Health & Safety expert advice, on a project they were contracted to produce an archaeological report for a number of buildings on a former industrial site prior to demolition. Their client informed them that the buildings which required a report, had asbestos present and were currently under an asbestos management plan. “At Northern Archaeological Associates Ltd we pride ourselves in protecting the health, safety and welfare of our employees, with this project we required the assistance of Avensure’s Health and Safety advice team to support us in gaining an understanding of our requirements under Control of Asbestos Regulations 2012.”

How did Avensure help Northern Archaeological Associates Ltd address their Health and Safety query?

“First off we provided Avensure with a copy of the asbestos surveys which were completed and provided to us by our clients. We needed Avensure’s expertise on what the job would entail based on the findings on those surveys. They reviewed the asbestos surveys, completed by a competent Health and Safety contractor and identified that whilst the surveys had been carried out a few years back, these urgently needed a re-inspection. We were given detailed information of what we should be made aware of regarding the specific job at hand and a systematic approach of what steps we needed to take going forwards. The thorough review and the detailed email enabled us to confidently go back to our client with further queries and information regarding the status and condition of the Asbestos. Following further information from our Client we didn’t hesitate to contact our Health and Safety advisor, to review the more recent asbestos surveys. It was nice to get clarification on the processes we were already doing and further support on the specific PPE required for carrying out the non-invasive project.”

What services do Avensure provide Northern Archaeological Associates Ltd?

Health & Safety Initial visit to clients Primary site to conduct a Health & Safety evaluation Summary Report and Recommendations Health and Safety Management system and supporting documentation, including health & Safety policy statement, structure arrangements, records, risk assessment guide, guidance notes and employee handbook. Updates of Health & Safety documentation in line with changes to legislation, or changes to organisational structure or layout of premises. Unlimited email and telephone support. Access to an expert Health and Safety Advice Team 24/7 basis HR and Employment Law Bespoke HR Documentation: Contracts and Handbooks and guidance on implementation. Immediate 24/7 advice on all ongoing HR and Employment Law issues. Access to our own dedicated Employment Law Consultant, Bev Wood who is invaluable. Access to a team with a vast range of experience in Employment Law Contracts and HR. Insurance to cover all legal and tribunal representation costs including all compensation awards. Barrister/ Solicitor trained legal advisors. Training to help us understand Employment Law and HR issues better.

What would you say to someone thinking of using Avensure's services?

Following the advice from the experts of the Health and Safety team at Avensure, we felt well equipped for the project and reassured that the control measures in place were both suitable and sufficient. I would highly recommend other companies needing Health and Safety guidance to contact Avensure’s Health and Safety team.

-
Tel:
01833 690 800
Web:
www.naa.gb.com
Email:
mt@naa.gb.com
"The services have been great"
Name:
Peter McCarthy
Job Title:
Owner
Sector:
-
Company:
McCarthy's
Town:
South of England
Date:
20/12/2016
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Description:

Baking and selling produce on various Markets across the South of England, McCarthy’s Country Store have been using Avensure for all aspects of their HR and Employment Law compliance. This Case Study provides a summary of the services delivered and how McCarthy’s Country Store has benefitted from Avensure’s HR services.

McCarthy's
Tel:
-
Web:
www.mccarthyscountrystore.co.uk
Email:
e-mail@e-mail.com
About McCarthy Country Store

A small company owned and ran by Peter McCarthy, producing artisan bread and other baked goods. The business retails the baked products on various markets across the south of England. Peter prides himself on building this business over the last 10 years from scratch.

Why did McCarthy Country Store need HR or Employment Law Advice and Legal Assistance?

An ex-employee had commenced proceedings in the employment tribunal. Peter had been handling the matter himself fairly comfortably for several months and had attended tribunal on the first occasion on his own against the claimant’s solicitors. As matters became more protracted and the claimant’s solicitors were seeking a sum over £26,000, it was then that Peter decided to engage the services of Avensure to represent him in the next tribunal hearing as well as the long term services of outsourced HR advice and support. The claimant was claiming that they had been discriminated against, unfairly dismissed and further to this claiming unpaid wages, notice pay and holiday pay. Peter instructed Avensure with approximately 1 week to go before the next tribunal hearing.

How did Avensure help address their HR issue?

After reviewing the paperwork Avensure advised Peter on the course of action. Avensure took preparation for the tribunal out of Peter’s hands and contacted the tribunal as well as the Claimant’s solicitors. With only a few days preparation the Claimant’s solicitors had already halved their settlement expectations by making an offer of £10,000 in full and final settlement. The hearing was to deal with complex issues, law and submissions in trying to have the claim struck out on an intricately argued legal point. The claimant was cross examined whilst on oath and Avensure were able to demonstrate frailties, inconsistencies and make the claimant’s evidence look wholly unreliable. After some scrutiny from the tribunal the submissions and representation from Avensure was well reasoned and all the claims against Peter were struck out and the claim failed without progressing any further. Peter commented “I wouldn’t usually want to have outsourced services like HR but now I wouldn’t look back and think that the result was exceptional. It was a great result with such a limited time before the hearing and I’m pleased to have engaged the services of Avensure. I attended the previous hearing and understood the majority of it but this one was more technical and more legal and I was thankful for Avensure’s representation and I look forward to having Avensure as a valued partner for the years to come.”

What services do Avensure provide McCarthy Country Store?

HR and Employment Law Bespoke HR Documentation: Contracts and Handbooks and guidance on implementation. Immediate 24/7 advice on all ongoing HR and Employment Law issues. Access to our own dedicated Employment Law Consultant, who is invaluable. Access to a team with a vast range of experience in Employment Law Contracts and HR. Insurance to cover all legal and tribunal representation costs including all compensation awards. Barrister/ Solicitor trained legal advisors. Training to help us understand Employment Law and HR issues better.

What would you say to someone thinking of using Avensure's services?

“The services have been great. Very prompt and timely in a situation that was looking likely to be costly and getting extremely complex. I would recommend those with tribunals to seek the advice and representation of Avensure.”

McCarthy's
Tel:
-
Web:
www.mccarthyscountrystore.co.uk
Email:
e-mail@e-mail.com
"If you find health and safety daunting and need some friendly commercially aware advice specific to your business, Avensure are on hand to understand your business and specific needs so that they can adapt specifically to what you require"
Name:
- -
Job Title:
-
Sector:
-
Company:
The Ark
Town:
Tyne and Wear
Date:
07/11/2016
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Description:

The Ark is a Community Centre based in the village of Crawcrook, it is a safe space for children and adults to explore the faith. They have enlisted the help of Avensure to assist with all aspects of Health and Safety and this Case Study provides a summary of the support provided by the Health and Safety advice team relating to Lone working, and how The Ark have benefited by using Avensure’s services.

Client:
Supplier:
The Ark
Tel:
01914131339
Web:
www.ark.crawcrook.org.uk/
Email:
ark@crawcrook.org.uk
About The Ark

The Ark is a church, a soft play centre, and a cafe in the village of Crawcrook.  The Ark opened its doors in May 2013, and offers a party venue, soft play, a quality cafe, and a safe space for children and adults to explore the faith.

Why did The Ark need Health and Safety Assistance?

The Ark made contact with Avensure’s Health and Safety advice team regarding our lone Working policy and procedures. Whilst it was identified by the Health and Safety consultant, that our current policy was comprehensive, there were some areas outstanding that needed to be addressed.

How did Avensure help The Ark address their Health and Safety?

We spoke directly with a Health and Safety advisor to ask if they were able to provide us with a working example of a lone working policy. The working policy gave us the ability to see what was required in our own setting and also highlighted the need for a risk assessment of which we needed support with. Our advisor responded promptly and sent us a template risk assessment along with guidance on this which we found really helpful. We felt that whilst the information required within the template risk assessment was really useful, we decided to use a different layout so that we could input the information we felt was necessary for The Ark and combine it into one document. The advisor was able to adapt straight away to our unfamiliar risk assessment layout, which helped us greatly in further understanding our own documentation. Whilst we understand that as a business we have to compile our own documentation, the advisor went above and beyond supporting us and spent time providing further pointers and information to cement our understanding of this specific topic. “The advice team are always on hand to help, we felt comfortable in asking for assistance and we always receive a competent response in a timely manner. This experience has given us further confidence to continue the implementation of further risk assessments and know that Avensure are on hand should we require their support.”

What services do Avensure provide The Ark?

Health & Safety Initial visit to clients Primary site to conduct a Health & Safety evaluation Summary Report and Recommendations Health and Safety Management system and supporting documentation, including health & Safety policy statement, structure arrangements, records, risk assessment guide, guidance notes and employee handbook. Updates of Health & Safety documentation in line with changes to legislation, or changes to organisational structure or layout of premises. Unlimited email and telephone support. Access to an expert Health and Safety Advice Team 24/7 basis HR and Employment Law Bespoke HR Documentation: Contracts and Handbooks and guidance on implementation. Immediate 24/7 advice on all ongoing HR and Employment Law issues. Online access to stationary forms via Avensure Locker. Access to our own dedicated Employment Law Consultant, who is invaluable. Access to a team with a vast range of experience in Employment Law Contracts and HR. Insurance to cover all legal and tribunal representation costs including all compensation awards. Barrister trained legal advisors. Training to help understand Employment Law and HR issues better.

What would you say to someone thinking of using Avensure's services?

“If you find health and safety daunting and need some friendly commercially aware advice specific to your business, Avensure are on hand to understand your business and specific needs so that they can adapt specifically to what you require.”

The Ark
Tel:
01914131339
Web:
www.ark.crawcrook.org.uk/
Email:
ark@crawcrook.org.uk
"We really appreciate the continued assistance from the Health and Safety Team, I feel confident in asking questions and working with my dedicated advisor to assist me with the ongoing Risk Assessments and Policies"
Name:
Doug -
Job Title:
-
Sector:
-
Company:
Beechwood (Leeds) WMC
Town:
-
Date:
07/11/2016
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Description:

A Working Mens Club based in Leeds, Beechwood (Leeds) WMC have enlisted the help of Avensure to assist with all aspects of their HR, Employment Law and Health & Safety compliance. This Case Study provides a summary of the services delivered and how Beechwood (Leeds) WMC have benefitted from Avensure’s Health & Safety services.

Beechwood (Leeds) WMC
Tel:
01132731066
Web:
-
Email:
doug@beechwood-online.co.uk
About Beechwood (Leeds) WMC

Beechwood (Leeds) WMC is a members only Club based in Leeds, they provide entertainment and drinks to the local community. They pride themselves on their welcoming and friendly atmosphere as well as the regular entertainment and activities programme that they organise which includes: Games night, Bingo night, senior Citizens night and Saturday night Star entertainment. They offer an entertainment room, a snooker and billiards room and a lounge and bar area 7 days a week.

Why did Beechwood (Leeds) WMC need Health and safety Assistance?

At the time of coming on board with Avensure I was not involved with the Health and Safety for the club. From being appointed the responsible person for Health and Safety, it was clear that there was little proactive implementation of Health and Safety arrangements. It was from reviewing the initial report produced by Avensure, that I sought further assistance with the interpretation and implementation of our duties under UK Health and Safety Law.

How did Avensure Help Beechwood (Leeds) WMC address their Health and Safety?

The initial evaluation visit was carried out with Avensure’s Health and Safety Consultant. The initial evaluation visit involved a review of the current Health and Safety documents, assessing what systems and controls are in place, a walk around of the premises to see how this is implemented in practice. The visit is closed with a brief session on completing a risk assessment by going through a worked example. “I wasn’t present at the initial Health and Safety Evaluation visit and although the documents were well presented, I was not familiar with what I had in front of me. I contacted the Avensure Health and Safety team for some further assistance as I was the new appointed responsible person for Health and Safety.” Following the initial Health and Safety visit, it was established that further assistance was needed to review the action plan and implement the processes into the business. “The response time from speaking with the Health and Safety team and being contacted by their Health and Safety consultant was fantastic. I also appreciated that Avensure had arrange for the same consultant who had carried out the initial Health and Safety evaluation visit to come and meet with me for a second time at no extra cost to Beechwood WMC.” Avensure provided support through the process of the implementation of the Health and Safety Management System and regular interactions resulted in a clear and systematic approach to Health and Safety within Beechwood WMC. “The consultant that was allocated to us had a vast amount of knowledge for our sector and was very personable. I found the support visit very interesting and was able to familiarise myself with the first report that was produced in my absence. During this Health and Safety support visit, the consultant reviewed the Health and Safety documents with me and step by step we went through the risk assessment process. I found this an invaluable tool during the early stages of my role as the responsible person for Health and Safety. The systematic action plan produced by the consultant enabled us to work through the most urgent items first and prioritise our actions going forwards.”

What services do Avensure provide Beechwood (Leeds) WMC?

Health & Safety Initial visit to clients Primary site to conduct a Health & Safety evaluation Summary Report and Recommendations Health and Safety Management system and supporting documentation, including health & Safety policy statement, structure arrangements, records, risk assessment guide, guidance notes and employee handbook. Updates of Health & Safety documentation in line with changes to legislation, or changes to organisational structure or layout of premises. Unlimited email and telephone support. Access to an expert Health and Safety Advice Team 24/7 basis HR and Employment Law Bespoke HR Documentation: Contracts and Handbooks and guidance on implementation. Immediate 24/7 advice on all ongoing HR and Employment Law issues. Access to our own dedicated Employment Law Consultant, Bev Wood who is invaluable. Access to a team with a vast range of experience in Employment Law Contracts and HR. Insurance to cover all legal and tribunal representation costs including all compensation awards. Barrister/ Solicitor trained legal advisors. Training to help us understand Employment Law and HR issues better.

What would you say to someone thinking of using Avensure's services?

“I am new to Health and Safety and understand that this is a learning curve for me. I would say to any working men’s clubs who are looking for some external support, Avensure provided us with the foundations to our Health and Safety Management System and their ongoing support and interpretation of our legal requirements, gave us a systematic approach to improving our arrangements. We really appreciate the continued assistance from the Health and Safety Team, I feel confident in asking questions and working with my dedicated advisor to assist me with the ongoing Risk Assessments and Policies.”What do you feel the value of the Health and Safety Documentation will be to your organisation? “Avensure have supported Beechwood (Leeds) WMC with the initial implementation of our Health and Safety Management System. Along with the action plan and Health and Safety report produced by the Health and Safety expert, I am able to refer the guidance notes that is provided by Avensure as a quick reference during the compilation of our Risk assessments and policies. The records folder that Avensure provided us is a great resource for when we require a risk assessment template for a new expectant mother or we hire a young person under the age of 18. There are also forms for recording our fire arrangement checks and staff training.” How did you find the assistance and advice of the Health and Safety Team that helped you? “The communication between the Health and Safety Consultant and our dedicated advisor ensure efficiency and consistency between our initial visit and ongoing advice.  When we call the Health and Safety Team at head office we are greeted in a friendly manor and any advice given is always followed up by an email for our records.” As a good will gesture Avensure provided you with a suite of online training courses, how have these benefitted Beechwood (Leeds) WMC? “We have been given seven Health and Safety online training courses for our nominated fire marshals. I have completed the course myself and the found the login instructions easy to follow. The course content was interesting and followed a systematic approach which is exactly how we want our nominated fire marshals to respond in an emergency situation. The course took me around 40 minutes to complete, I also found it helpful that you can save the course at one point, then come back to it at a later date. I was also awarded with a professional certificate that can be used towards my CPD and training log.”

Beechwood (Leeds) WMC
Tel:
01132731066
Web:
-
Email:
doug@beechwood-online.co.uk
"Avensure are a helpful and very efficient company to work with. Bev is very accommodating to any queries I have."
Company Reply:
Thank you for your wonderful comments Toni, we will pass your gratitude on to Bev with pleasure. ...
Name:
Toni Gibson
Job Title:
Proprietor
Sector:
Food & Drink
Company:
MAG Leisure Ltd – (The Bleeding Wolf)
Town:
Stoke-on-Trent
Date:
14/12/2015
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Description:

A picturesque pub located in the heart of Stoke on Trent, The Bleeding Wolf have been using Avensure for all aspects of their HR and Employment Law compliance. This Case Study provides a summary of the services delivered and how The Bleeding Wolf has benefitted from Avensure’s HR services.

MAG Leisure Ltd – (The Bleeding Wolf)
Tel:
01782782272 or 07846046594
Web:
www.thebleedingwolf.co.uk
Email:
bleedingwolf@unicomemail.co.uk
About The Bleeding Wolf

The Bleeding Wolf is a picturesque pub located in Stoke on Trent, the pub is renowned for its ideal location, a wide range of home cooked food and a vast range of drinks all served in their traditional bar. As a family run business, they pride themselves on their welcoming and friendly atmosphere and are popular watering hole for many regular customers. The pub itself is built upon its own legend and is a story that many wish to hear.

Why did The Bleeding Wolf need HR or Employment Law Advice?

As a growing company we had been looking to obtain some guidance regarding some HR issues, and Avensure who are HR experts have been the perfect option. We first approached Avensure for advice on the calculation of Holidays, this unfortunately had not been as straightforward as we originally thought, as given our industry we have a varied and mixed range of working patterns. We were unsure of our obligations under UK Employment Law and needed support, guidance and direction.

How did Avensure help address their HR issues?

It was quite clear from the get go that Avensure were very experienced and knowledgable in all aspects of HR and Employment Law, and we were reassured to know that we would be able to contact an advisor on the helpline at any time of day, this is imperative given the nature of our business. Our dedicated adviser assisted us from start to finish with Holiday entitlement calculations giving us thorough guidance on the appropriate and easiest ways to make these calculations, as well as ensuring we were legally compliant under current Employment legislation. We also had an issue with the unauthorised absence of an employee, which Avensure has helped us to understand and explained what the process was in this particular instance and discussed with us the best route for the Company. We found this situation incredibly difficult to manage as we were unable to obtain any contact with a member of staff, and with Avensure’s support we were assured through each step that we were working towards a resolution. At every stage Avensure provided tailored letters and documents for our use. We felt relieved that we were in very capable hands with Avensure.

What services do Avensure provide The Bleeding Wolf?

Bespoke HR Documentation: Contracts and Handbooks and guidance on implementation Immediate 24/7 advice on all ongoing HR and Employment Law issues. Access to our own dedicated Employment Law Consultant, Bev Wood who is invaluable. Access to a team with a vast range of experience in Employment Law Contracts and HR. Insurance to cover all legal and tribunal representation costs including all compensation awards

What would you say to someone thinking of using Avensure's services?

We have thoroughly enjoyed working alongside Avensure and their HR and Employment Law experts. HR was originally a daunting concept and we are now confident, with Avensure’s backing, that we can handle anything which comes our way. Avensure and in particular our dedicated adviser have been incredibly helpful and supportive throughout.

MAG Leisure Ltd – (The Bleeding Wolf)
Tel:
01782782272 or 07846046594
Web:
www.thebleedingwolf.co.uk
Email:
bleedingwolf@unicomemail.co.uk
"Avensure provide great information on a range of subjects. It is very convenient to have them at the end of the phone and all their staff are extremely helpful."
Company Reply:
Thank you so much for these lovely comments Zuzanna. The Old Queen's Head is a public house on...
Name:
Zuzana Barincova
Job Title:
-
Sector:
Retail
Company:
Pub Restaurant Ltd
Town:
Sheffield
Date:
14/12/2015
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Description:

Pub Restaurant Ltd are a traditional public house dating all the way back to 1582, and they have enlisted the help of Avensure to assist with all aspects of HR and Employment Law. The Case Study provides a summary of the services delivered and how The Old Queen’s Head have benefited by using Avensure’s services.

Pub Restaurant Ltd
Tel:
01143270704
Web:
www.theoldqueenshead.co.uk
Email:
zuzanabarincova@yahoo.co.uk
About Pub Restaurant Ltd

As one of the oldest domestic buildings in Sheffield, the Old Queen’s head is a traditional public house full of character boasting a wide range of food and drink. Although the building is dated back to 1582, the beautifully renovated interior and the jovial atmosphere are right up to the present date.

Why did Pub Restaurant Ltd need HR or Employment Law Advice?

Operating in the hospitality industry we are at the coal face of customer service. It is essential that our employees are able to offer the impeccable service to our customers, in order to maintain the historic profile we have established. To ensure that we maintain our excellent reputation we enlisted the services of Avensure who are HR experts so are well equipped to guide us on all HR and Employment Law issues we may face.

How did Avensure help Pub Restaurant Ltd address their HR issues?

Avensure have been able to offer us the support and guidance with all aspects of HR and Employment Law to ensure that our image and standards are never called into question. In July 2015 we had a particular issue with a member of staff who was believed to have been taking money from the till, and ultimately seen on CCTV. This was a clear breach of the trust which we had placed in that individual and we were thankful for Avensure’s expertise on how best to address this under current Employment law legislation. Avensure gave us options to allow us to see which would be the best route for us to take. We chose to ultimately proceed to take formal disciplinary action for this alleged act of gross misconduct. Avensure guided us through investigation, suspension and ultimately the disciplinary processes. Our dedicated HR advisor helped us with Agendas and bespoke letters to send to the employee, and any other specific HR documentation we required. We had particular difficulty getting the employee in question to attend the hearings and we were unsure how best to address this. Avensure worked alongside us, as we requested the employee’s attendance at the disciplinary hearing. Ultimately we were left with no option to proceed in the employee’s absence. We were relieved that we had 24/7 access to an experienced HR and Employment Law adviser on the advice line, and also that we had the indemnity protection under the service. We felt reassured that help was always on hand.

What services do Avensure provide Pub Restaurant Ltd?

Bespoke HR Documentation: Contracts and Handbooks and guidance on implementation. Immediate 24/7 advice on all ongoing HR and Employment Law issues. Access to our own dedicated Employment Law Consultant, Ember Wong who is invaluable. Access to a team with a vast range of experience in Employment Law Contracts and HR. Insurance to cover all legal and tribunal representation costs including all compensation    awards. Barrister trained legal advisors. Training to help us understand Employment Law and HR issues better.

What would you say to someone thinking of using Avensure's services?

This situation is not something we have ever encountered before and we were very unsure how best to approach this, we wanted to protect the company and without Avensure’s guidance we would have been lost! This process is not something we have had to do before, and we were incredibly grateful for the support throughout and the assurance that we were complying with HR and Employment law. Our dedicated adviser discussed each and every step with us along the way, and was always on hand no matter how big or small the question we had was. The service has been instrumental to our business, and has strengthened and professionalised our HR processes.

Pub Restaurant Ltd
Tel:
01143270704
Web:
www.theoldqueenshead.co.uk
Email:
zuzanabarincova@yahoo.co.uk
"The personal nature of the responses Avensure give make you feel very re-assured. I deal with Rebecca who is very helpful and I have had the pleasure of having the help of Ember who was a absolute star."
Company Reply:
Thank you Mike for your comments. Unlike others Stag and Hen Manchester puts you in control...
Name:
Mike Furguson
Job Title:
-
Sector:
Food & Drink
Company:
Stag & Hen
Town:
Manchester
Date:
10/12/2015
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Description:

Specialist Events Organisers ‘Stag and Hen’ Manchester have been using Avensure for all aspects of HR and Employment Law.  This Case Study provides a summary of the services delivered and how Stag and Hen have benefited by using Avensure’s services

Stag & Hen
Tel:
01618709677 or 07970047821
Web:
www.stagandhenmanchester.co.uk
Email:
mike@night2remember.com
About Stag and Hen Manchester

Stag and Hen create tailored and bespoke experiences for clients who want to visit Manchester for every occasion from stag and hen parties, to shopping trips or girly get together’s.  The company prides itself on its extensive knowledge and experience of Manchester and the area’s night life and event opportunities.  The company’s attention to detail, level of personal service and focus on creating bespoke itineraries for every client means you are always guaranteed an unforgettable event. All a client needs to do is to pick the date and whether they are after accommodation, activities or evening experience or a combination of the three and Stag and Hen Manchester will produce a personalised proposal for that event to remember.

Why did Stag and Hen Manchester need HR or Employment Law Advice?

We had a sensitive HR issue and we didn’t know how to deal with it so we needed help.  We were very unsure where we ultimately stood as a company with regards to our Employment Law obligations.  We want to look after our staff, but we don’t want to do anything that could put the company at risk. We needed help and support from HR experts able to give guidance and direction on our Legal / Employment issues.  We also needed the correct HR documentation and clear direction on the process we needed to follow.

How did Avensure help Stag and Hen Manchester address their HR issues?

We joined Avensure because they have the team and the expertise we need to help us deal with our HR and potential Employment Law problems.  They know the best way to deal with issues and ensure we know where we stand as a company, making sure we don’t put the company at risk. Avensure helped us understand our situation and guided us through the formal processes. Avensure’s HR Advisors provided the bespoke documentation we required. As an employer, Employment Law is often a mine field when considering what we can and cannot say and do in certain situations.  We are very thankful for the reassurance and support Avensure offer at every step of the way.  Best of all with Avensure’s Indemnity insurance we have the peace of mind that if we follow the guidance of Avensure we are covered if we ever have to go to tribunal, and will always have the benefit of Barrister/Solicitor trained representation We have been guided on the Employment Law issues related to recruitment, wages, procedural and contractual substance, and the expertise Avensure offered in every respect was both legally and commercially focused and if we ever need help we can call Avensure’s legal help line any time day or night.

What services do Avensure provide Stag and Hen?

Bespoke HR Documentation: Contracts and Handbooks and guidance on implementation. Immediate 24/7 advice on all ongoing HR and Employment Law issues. Access to our own dedicated Employment Law Consultant, Rebecca Young who is invaluable. Access to a team with a vast range of experience in Employment Law Contracts and HR. Insurance to cover all legal and tribunal representation costs including all compensation  awards. Barrister trained legal advisors. Training to help us understand Employment Law and HR issues better.

What would you say to someone thinking of using Avensure's services?

Avensure’s HR service has paid for itself already and it has been invaluable to our business. In the past when Employment problems arose they were very stressful and caused us to spend a lot of time and energy worrying about how we could handle them on our own.  Now Avensure are a part of ‘our Team’ they have massively eased the stress and ultimately the HR burden which is now theirs to look after.  This leaves us free to focus on running the business without worrying about the risk of running into trouble with HR or Employment Law issues.

Stag & Hen
Tel:
01618709677 or 07970047821
Web:
www.stagandhenmanchester.co.uk
Email:
mike@night2remember.com
"Good communication"
Date:
28/05/2015
5.05
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Description:

Defects in the paving slabs had been previously reported to the housing association responsible for their upkeep but to no avail. So when our client tripped and was injured a successful compensation claim was made.

Client:
Client details withheld
Tel:
Web:
Email:
Background

Our client was helping her mother to the car when she tripped on a defective paving slab, as she put her foot on one slab it sunk, exposing the raised edge of an adjoining slab. Client reported the matter and the defective slab was rectified the following day.

What we did

Our Lawyer took on the case and pursued a claim against the housing association who had failed to act on previous complaints about the hazardous pavement.

Settlement

Our client received £2,500 compensation for the injuries she incurred.

Tel:
Web:
Email:
"I am really delighted with the way things are going and really appreciate the help and assistance you and the team have been giving me. As you know other pressures slowed my initial progress but recently our joint strategy of a quick pre-sell /..."
Name:
Russell Streeter
Job Title:
Not Provided
Sector:
Business Advice
Company:
Excelsior Business Development
Town:
Fareham
Date:
30/09/2014
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Description:

I am really delighted with the way things are going and really appreciate the help and assistance you and the team have been giving me. 

Excelsior Business Development
Tel:
Web:
www.smebusinessgrowth.co.uk/
Email:
russell@smegrowth.biz

I am really delighted with the way things are going and really appreciate the help and assistance you and the team have been giving me. As you know other pressures slowed my initial progress but recently our joint strategy of a quick pre-sell / pre-qualify conference call followed by a face to face meeting seems to be working.   To summarise, this is where my sales pipeline has moved to after a few telephone calls and two days out together visiting prospects:   1. A large law firm in Portsmouth where our first discussion with the CEO lasted just 33 minutes and resulted in a request to ‘see us as soon as possible’ and a meeting 4 days later at which they said “we have to do this, please confirm your proposal and we will crack on…”.  As discussed the CEO has apologised for the delay but “staff appraisals have slowed progress…”.  I am promised a call back to progress things before the end of this week.  And that is amazing as we only spoke for the first time less than three weeks ago and have only met once.   This success is all the more surprising as they already have a specialist supplier dealing with feedback and their PR company providing Case Studies – it is great to know that we appear to have something highly valued. The key benefit they are buying into is the ability to up-sell and cross sell their services into the corporate clients using the CCP to do so.   2. An accounting practice in Fareham.  This was perfect, they want everything we can offer and they appear keen to proceed after just one 35 minute conference call.  Despite the fact that we have not even met them yet I am optimistic that this will result in business very soon.  This is amazing as this is a well-established practice operating at the high end of the market.   3. An experienced senior executive with IBM and business advisor. It is clear that he has heard and seen just about everything in business.  It was fantastic to see his response to the CCP and the FBR3 system as solutions for both B2B and B2C businesses after just one meeting.  He and I are now discussing how best to introduce the overall service into his very considerable network of businesses large and small, many of whom have employed his services in one form or another over the years.    4. Patent Attorneys in Hampshire.  A great meeting yesterday with one of the partners.  After one quick discussion it was great to know that he is very keen to present the CCP to the marketing partners at their next meeting. Given their specialisation, the scope to cross sell into their client base was clearly a major influencing factor in his enthusiasm. He seemed to be very confident that they will go ahead after the August holidays.     Time Scale: Given that all of the above has happened over the course of just the last three weeks and that EVERY SINGLE discussion and meeting has resulted in a positive outcome I am both amazed and delighted.   It genuinely seems that everyone we meet needs and wants what we do.  There seems to be absolutely no price pressure due to an apparent total lack of competition.     What would I say to anyone else thinking about joining our team? If you advise business and / or deliver any form of business development consulting, then you need to give the Customer Care Programme and TMS very serious consideration.  If you have clients and an established business, you will want to introduce the CCP to all of your clients.  If you don’t have enough clients, you will want to join us – the proposition is so compelling it almost sells itself.   My hot prospect list now totals more than 14 and several are potentially £60,000+ per annum prospects I am looking forward to a very bright future.

Excelsior Business Development
Tel:
Web:
www.smebusinessgrowth.co.uk/
Email:
russell@smegrowth.biz
"To say my expectations have been exceeded would be somewhat of an understatement, it was the the right decision to put all my efforts into Enquir3 and the Customer Care Programme."
Name:
Nigel Bloxham
Job Title:
Not Provided
Sector:
Business Advice
Company:
Melford Marketing
Town:
Llanfyrnach
Date:
17/07/2014
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Steve.  Thank you for your help and especially the assistance of Jo, Andrew, Niki and Dan. As you know I would not describe myself as ‘The Best Salesman in the World’, far from it.  It was for that reason I was very happy to take you up on your offer of active sales support. Its a great product and I am really excited by the way things have gone and the way they are going. The process of organising a quick conference call whereby we talk and then dial in a customer to deliver the sales message over the phone and then follow up with a face to face meeting is excellent.  It saves time going to abortive sales meetings and trying to sell the service to someone who is not yet ready.  I had not realised that the ‘qualification’ call would also effectively move the sales process forward usually to the “start the pilot” stage.. I have never been to sales meetings at which the client was ready and keen to proceed with a complex and relatively expensive solution by the end of just one sales meeting.  I have certainly never had customers chasing me after the first meeting for an invoice so they can pay us to get to work immediately.  I have also never been in a position where there are apparently no competitors, which presumably explains why we are seemingly able to go from sales pitch to order so fast – i.e. without having to compete with other suppliers. Anyway, I am delighted with the progress and whilst I am slightly worried about the volume of work that is going to come my way I am confident that together we will quickly be able to deal with anything customers will throw at us. So again thank you – to say my expectations have been exceeded would be somewhat of an understatement, it was the the right decision to put all my efforts into The Marketing System and the Customer Care Programme.

Melford Marketing
Tel:
Web:
www.melford-marketing.co.uk/
Email:
ENQUIRIES@MELFORD-MARKETING.CO.UK
Melford Marketing
Tel:
Web:
www.melford-marketing.co.uk/
Email:
ENQUIRIES@MELFORD-MARKETING.CO.UK

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