Enquir3

Location: 
Boston House
Grove Technology Park
OX12 9FF Wantage , Oxfordshire
United Kingdom
Oxfordshire GB
Telephone: 
0207 1005 180
Enhanced Business Data: 
Number of Current Clients: 
between 101 and 250
Business to Private Ratio: 
Business to Business
Number of Legal Specialists: 
9
Number of Staff: 
10
Number of Clients: 
101
Website: 
http://www.enquir3.com
Claimed: 
Claimed

Asking clients for feedback and acting on that feedback should be the bed rock of any management decision related to improving business practices.  Unfortunately most feedback processes are so badly done that all they do is to annoy customers.

Most feedback systems struggle to get even a small percentage of those asked for feedback to respond, when you analyse it those that do respond are typically the very happy customers so the feedback is far from representative.

Before developing the Customer Care Programme, persuading 15% of customers to respond was considered to be a really good result.  With the Customer Care Programme we are typically enjoy response rates of 95% which means we get the full story. 

Feedback also demonstrates that customer satisfaction improves dramatically as a result of the Customer Care Programme, so much so that 60% are happy to provide a success story / case study to help share the good news.

And referral rates soar!

If you want to know more about The Marketing System please do not hesitate to contact us on 0207 100 5180

Promoted: 
Yes
Contact First Name: 
Steve
Contact Last Name: 
Darnell
GUID: 
2D1F25EB-57F2-482E-CE1D-5DC5418F453C
FBR3 Site: 
http://www.enquir3.com
Synchronise with CCP: 
yes
Publish on site: 
yes

Comments

Your name: 
Nigel Bloxham
What stood out about the service you received?: 
To say my expectations have been exceeded would be somewhat of an understatement, it was the the right decision to put all my efforts into Enquir3 and the Customer Care Programme.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
Not Provided
Type of Business: 
Business Advice
Company: 
Melford Marketing
Town: 
Llanfyrnach
Service Provided: 
Business Advice, Marketing
County: 
Pembrokeshire
First Name: 
Nigel
Last Name: 
Bloxham
Website: 
http://www.melford-marketing.co.uk/
If you wish your feedback to be kept anonymous please click here: 
No
Sidebar Case Study: 
Whilst I am slightly worried about the volume of work that is going to come my way I am confident that together we will quickly be able to deal with anything customers will throw at us.
Full Case Study: 

Steve.  Thank you for your help and especially the assistance of Jo, Andrew, Niki and Dan.

As you know I would not describe myself as ‘The Best Salesman in the World’, far from it.  It was for that reason I was very happy to take you up on your offer of active sales support.

Its a great product and I am really excited by the way things have gone and the way they are going.

The process of organising a quick conference call whereby we talk and then dial in a customer to deliver the sales message over the phone and then follow up with a face to face meeting is excellent.  It saves time going to abortive sales meetings and trying to sell the service to someone who is not yet ready.  I had not realised that the ‘qualification’ call would also effectively move the sales process forward usually to the “start the pilot” stage..

I have never been to sales meetings at which the client was ready and keen to proceed with a complex and relatively expensive solution by the end of just one sales meeting.  I have certainly never had customers chasing me after the first meeting for an invoice so they can pay us to get to work immediately.  I have also never been in a position where there are apparently no competitors, which presumably explains why we are seemingly able to go from sales pitch to order so fast – i.e. without having to compete with other suppliers.

Anyway, I am delighted with the progress and whilst I am slightly worried about the volume of work that is going to come my way I am confident that together we will quickly be able to deal with anything customers will throw at us.

So again thank you – to say my expectations have been exceeded would be somewhat of an understatement, it was the the right decision to put all my efforts into The Marketing System and the Customer Care Programme.

Promote Case Study: 
Sidebar Case Study Title: 
I am delighted with the progress
Page Case Study Title: 
The client was ready and keen to proceed
GUID: 
F3A5BA86-2993-4298-111B-7678342B3810

Your name: 
Russell Streeter
What stood out about the service you received?: 
I am really delighted with the way things are going and really appreciate the help and assistance you and the team have been giving me. As you know other pressures slowed my initial progress but recently our joint strategy of a quick pre-sell / pre-qualify conference call followed by a face to face meeting seems to be working.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
Not Provided
Type of Business: 
Business Advice
Company: 
Excelsior Business Development
Town: 
Fareham
Service Provided: 
Not Provided
County: 
Hampshire
First Name: 
Russell
Last Name: 
Streeter
Website: 
http://www.smebusinessgrowth.co.uk/
If you wish your feedback to be kept anonymous please click here: 
No
Sidebar Case Study: 
EVERY SINGLE discussion and meeting has resulted in a positive outcome
Full Case Study: 

I am really delighted with the way things are going and really appreciate the help and assistance you and the team have been giving me. As you know other pressures slowed my initial progress but recently our joint strategy of a quick pre-sell / pre-qualify conference call followed by a face to face meeting seems to be working.  

To summarise, this is where my sales pipeline has moved to after a few telephone calls and two days out together visiting prospects:
 
1. A large law firm in Portsmouth where our first discussion with the CEO lasted just 33 minutes and resulted in a request to ‘see us as soon as possible’ and a meeting 4 days later at which they said “we have to do this, please confirm your proposal and we will crack on…”.  As discussed the CEO has apologised for the delay but “staff appraisals have slowed progress…”.  I am promised a call back to progress things before the end of this week.  And that is amazing as we only spoke for the first time less than three weeks ago and have only met once.
 
This success is all the more surprising as they already have a specialist supplier dealing with feedback and their PR company providing Case Studies – it is great to know that we appear to have something highly valued. The key benefit they are buying into is the ability to up-sell and cross sell their services into the corporate clients using the CCP to do so.
 
2. An accounting practice in Fareham.  This was perfect, they want everything we can offer and they appear keen to proceed after just one 35 minute conference call.  Despite the fact that we have not even met them yet I am optimistic that this will result in business very soon.  This is amazing as this is a well-established practice operating at the high end of the market.
 
3. An experienced senior executive with IBM and business advisor. It is clear that he has heard and seen just about everything in business.  It was fantastic to see his response to the CCP and the FBR3 system as solutions for both B2B and B2C businesses after just one meeting.  He and I are now discussing how best to introduce the overall service into his very considerable network of businesses large and small, many of whom have employed his services in one form or another over the years. 
 
4. Patent Attorneys in Hampshire.  A great meeting yesterday with one of the partners.  After one quick discussion it was great to know that he is very keen to present the CCP to the marketing partners at their next meeting. Given their specialisation, the scope to cross sell into their client base was clearly a major influencing factor in his enthusiasm. He seemed to be very confident that they will go ahead after the August holidays.
 
 
Time Scale:
Given that all of the above has happened over the course of just the last three weeks and that EVERY SINGLE discussion and meeting has resulted in a positive outcome I am both amazed and delighted.   It genuinely seems that everyone we meet needs and wants what we do.  There seems to be absolutely no price pressure due to an apparent total lack of competition.
 
 
What would I say to anyone else thinking about joining our team?
If you advise business and / or deliver any form of business development consulting, then you need to give the Customer Care Programme and TMS very serious consideration.  If you have clients and an established business, you will want to introduce the CCP to all of your clients.  If you don’t have enough clients, you will want to join us – the proposition is so compelling it almost sells itself.
 
My hot prospect list now totals more than 14 and several are potentially £60,000+ per annum prospects I am looking forward to a very bright future.

Promote Case Study: 
Sidebar Case Study Title: 
I am both amazed and delighted
Page Case Study Title: 
So compelling it almost sells itself
GUID: 
C82CAF11-2FFD-7F99-DC35-FACECDE76273

Your name: 
Johnathan Smith
What stood out about the service you received?: 
The service was outstanding, Andrew and Sarah in particular could not have been more helpful, I really am very very impressed.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Winchester
Service Provided: 
-
County: 
-
First Name: 
Johnathan
Last Name: 
Smith
Website: 
-
Telephone: 
-
If anything, what could they do better?: 
Difficult to say - the telephone system music on hold was not to my liking - I prefer classical but that's just me:-)
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
Service / Product 1 or Person 1
GUID: 
DA722BE7-B19C-C76D-9644-019F84A47155
Company Comment: 
Thank you for your kind feedback Jonathan, it is always great to hear from happy customers. I have made a appoint of passing on your comments to Andrew and Sarah and thanked them personally for looking after you so well. We look forward to seeing you again soon.
Video Testimonial: 

Your name: 
Sarah Jenkins
What stood out about the service you received?: 
All good.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
4
Average: 4 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Manchester
Service Provided: 
-
County: 
-
First Name: 
Sarah
Last Name: 
Jenkins
Website: 
-
Telephone: 
-
If anything, what could they do better?: 
Nothing really
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
Service / Product 2 or Person 2
GUID: 
4C53D486-84ED-FDB1-A61B-40AB8D7F42BC
Company Comment: 
Video Testimonial: 

Your name: 
Barry Coulson
What stood out about the service you received?: 
A good company do deal with.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
4
Average: 4 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Oxford
Service Provided: 
-
County: 
-
First Name: 
Barry
Last Name: 
Coulson
Website: 
-
Telephone: 
-
If anything, what could they do better?: 
I would be nice if someone from the company called us once every so often to let us know if there is anything else they can do to help us.
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
Service / Product 1 or Person 1
GUID: 
0DD427EA-8BF2-0FBF-8A87-10FB7A3B0F25
Company Comment: 
Barry, thank you, both for your feedback and for taking the time to discuss the things we can do to improve. As agreed we have scheduled for John Smith, our Customer Delight manager to call you personally on the first Monday of each month to discuss the service we are providing and to make sure we are covering all basis. I look forward to a long and mutually rewarding working relationship, we really appreciate your custom. Fred Blogs - MD.
Video Testimonial: 

Your name: 
John Davies
What stood out about the service you received?: 
Great workshop - put into action almost overnight... and got a sales enquiry next day!
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Woking
Service Provided: 
-
County: 
-
First Name: 
John
Last Name: 
Davies
Website: 
-
Telephone: 
-
If anything, what could they do better?: 
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
GUID: 
DC072035-DB31-111C-5F45-ECF02ABA6EA7
Company Comment: 
Video Testimonial: 

Your name: 
Edward Flitwich
What stood out about the service you received?: 
Always provide good service.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Highworth
Service Provided: 
-
County: 
-
First Name: 
Edward
Last Name: 
Flitwich
Website: 
-
Telephone: 
-
If anything, what could they do better?: 
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
Service / Product 1 or Person 1
GUID: 
B1C71123-6E48-9F92-BE1E-7959471A857A
Company Comment: 
Thank you Edward - great to know that we are doing a good job - if there is ever anything we can do to improve please do let us know.
Video Testimonial: 

Your name: 
George Foot
What stood out about the service you received?: 
good thanks
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Rugby
Service Provided: 
-
County: 
-
First Name: 
George
Last Name: 
Foot
Website: 
-
Telephone: 
-
If anything, what could they do better?: 
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
GUID: 
6FE3AAAB-AD1E-76CD-6A80-1836774B8954
Company Comment: 
Video Testimonial: 

Your name: 
Simon Johnson
What stood out about the service you received?: 
I have worked in the customer care industry for over 30 years as a service manager, trainer, seminar speaker, consultant and as a customer! Quite simply the Enquir3 ‘Customer Care Programme’ is the most innovative, easy to set-up and most effective generator of customer feedback I have ever come across. I now have clients who are developing their business as a result of this opportunity. My clients are able to get a quick snapshot of what their customers really think and then they fund consulting to use the positive feedback for marketing purposes and the negative feedback to improve their business. If a new potential client is unsure whether or not to commit to a full consultancy programme I suggest they use the Customer Care Programme to see what, if anything, they need to do to develop their business. Low risk, low cost, high returns on the initial investment and trust in my consulting services to award fuller consulting programmes.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Surrey
Service Provided: 
-
County: 
-
First Name: 
Simon
Last Name: 
Johnson
Website: 
-
Telephone: 
-
If anything, what could they do better?: 
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
GUID: 
C8538806-E850-1DEC-E15A-B6F3EEA7B829
Company Comment: 
Video Testimonial: 

Your name: 
Russell Streeter
What stood out about the service you received?: 
If you advise business and / or deliver any form of business development consulting, then you need to give the Customer Care Programme and TMS very serious consideration. If you have clients and an established business, you will want to introduce the CCP to all of your clients. If you don’t have enough clients, you will want to join us I am really delighted with the way things are going and really appreciate the help and assistance you and the team have been giving me. As you know other pressures slowed my initial progress but recently our joint strategy of a quick pre-sell / pre-qualify conference call followed by a face to face meeting seems to be working.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Hampshire
Service Provided: 
-
County: 
-
First Name: 
Russell
Last Name: 
Streeter
Website: 
-
Telephone: 
-
If anything, what could they do better?: 
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
GUID: 
911E8B57-C242-860B-8A09-44BD7ED54CC1
Company Comment: 
Video Testimonial: 

Your name: 
Julia Rhodes
What stood out about the service you received?: 
Extraordinarily proactive service. Did what you promised to do do, and did it with creativity & flair. Extremely EDGY service ( i.e. Exemplary, Distinctive, Generous, You-focussed). Your service person, Jo Finch, exemplifies customer service at its best. I have also written a review on Trustpilot ( 3rd Oct 2014)
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Northolt
Service Provided: 
-
County: 
-
First Name: 
Julia
Last Name: 
Rhodes
Website: 
-
Telephone: 
-
If anything, what could they do better?: 
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
GUID: 
D201BF01-3B5B-8AD0-8108-83A32969FB12
Company Comment: 
Video Testimonial: 

Your name: 
Rob Purdie
What stood out about the service you received?: 
Great approach delivering real customer insights. It's clear that a proactive approach to gathering feedback from out customers will deliver a stream of referrals.
Would you recommend their services?: 
No
Was the service delivered as promised?: 
3
Average: 3 (1 vote)
Did they offer good value for money?: 
0
No votes yet
Were they considerate and helpful?: 
3
Average: 3 (1 vote)
Please rate the quality of communication: 
3
Average: 3 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Corby
Service Provided: 
-
County: 
-
First Name: 
Rob
Last Name: 
Purdie
Website: 
-
Telephone: 
07748 334539
If anything, what could they do better?: 
Tell them what you are going to tell them; tell them; tell them what you told them. Needed clear precise delivery of each element and benefit. Pricing needed to be provided.
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
GUID: 
C4A08379-BF53-4B05-723B-DEFE5C54F551
Company Comment: 
Video Testimonial: 

Your name: 
Debbie Newman
What stood out about the service you received?: 
An excellent presentation with clear, practical examples
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Bradford on Avon
Service Provided: 
-
County: 
-
First Name: 
Debbie
Last Name: 
Newman
Website: 
-
Telephone: 
+441225869240
If anything, what could they do better?: 
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
Daniel Plowright
GUID: 
0414ED48-B463-DA67-391D-8B6F5EBCB96C
Company Comment: 
Video Testimonial: 

Your name: 
Debbie Anstis
What stood out about the service you received?: 
Presentation was very good leaving the audience with something to think about, especially what could we do better comment. Liked the informality and general interaction with the group
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Swindon
Service Provided: 
-
County: 
-
First Name: 
Debbie
Last Name: 
Anstis
Website: 
-
Telephone: 
01783 818300
If anything, what could they do better?: 
Would not have changed anything - lots of real examples which are very useful, I think.
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
Daniel Plowright
GUID: 
81C9D85E-C960-ABF7-8CC1-D4F7CF2C62E5
Company Comment: 
Hi Debbie, it is great to know that you enjoyed the presentation on the power of collecting customer feedback and using this to improve the business. Let me know how you get on with implementing the Feedback, Referral Request and Reward System in your business and if you need any assistance please do ask.
Video Testimonial: 

Your name: 
Ray Watson
What stood out about the service you received?: 
Incredibly prompt action to a request for a service upgrade and all done with a focus on care and a smile in the voice!
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Epsom
Service Provided: 
-
County: 
-
First Name: 
Ray
Last Name: 
Watson
Website: 
-
Telephone: 
07802 958558
If anything, what could they do better?: 
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
GUID: 
4FD0C8F4-CD11-A190-449A-8E94B71F9F42
Company Comment: 
Thank you for the great feedback Ray, it is great to know that you are receiving good service, I will make sure the team are aware that their efforts are appreciated. Steve Darnell - Managing Director
Video Testimonial: 

Your name: 
Nicky Whyman
What stood out about the service you received?: 
The best part of the service was the fact that it's an independent review which adds more weight to it.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
4
Average: 4 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
4
Average: 4 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Stoke On Trent
Service Provided: 
-
County: 
-
First Name: 
Nicky
Last Name: 
Whyman
Website: 
-
Telephone: 
01782 646300
If anything, what could they do better?: 
We've had a couple of difficulties from a technical point of view that have now been fixed. There are so many areas of the business to understand, that a face to face meeting would be better than long confusing emails with links.
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
GUID: 
0C32F098-6E7F-2478-C7E1-CF03EBE324F0
Company Comment: 
Video Testimonial: 

Your name: 
Martyn Keates
What stood out about the service you received?: 
The best thing about the Customer Care Programme is the fact that it is interactive with real dialogue, not just web-based. The results were enlightening, and it enabled me to see that some of my more critical clients were failing to see the bigger picture, meaning that I can go back to them and explain the process further, thereby increasing their understanding and satisfaction in my work for them.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
4
Average: 4 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Camberley
Service Provided: 
-
County: 
-
First Name: 
Martyn
Last Name: 
Keates
Website: 
-
Telephone: 
0333 3202340
If anything, what could they do better?: 
It wasn't clear whether everyone was contacted, I knew that they couldn't get hold of one - confirmed by ND New service to me and it's unique, so hard to judge what can be done better - to my knowledge, nothing.
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
GUID: 
7258D7E2-AC44-FE23-87FE-CE8613F94BA7
Company Comment: 
Video Testimonial: 

Your name: 
Andrews Roberts
What stood out about the service you received?: 
The in-depth quality of the feedback from the Customer Care Programme and the ease of use really stood out. The email updates, automatic feedback and weekly summary reports were very useful. The Programme has allowed me to understand my clients more and on this basis I have decided to split the business and branding, retaining a branding consultant in order to increase clarity on our specializations. I wouldn't hesitate to recommend the Customer Care Programme to anyone, and I will certainly be recommending it to all my clients.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
London
Service Provided: 
-
County: 
-
First Name: 
Andrews
Last Name: 
Roberts
Website: 
-
Telephone: 
01373 814764
If anything, what could they do better?: 
I think you should give up after 3 or 4 calls rather than 10.
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
GUID: 
7B8B6F6E-3A92-4818-A769-2BD5782C5019
Company Comment: 
Video Testimonial: 

Your name: 
Brendan O'Hagan
What stood out about the service you received?: 
From when we gave Enquir3 the data, they just got on with it and it chugged away in the background without us having to worry about it. The Customer Care Programme gave us a really good insight into our clients views and confirmed that as a business we're heading in the right direction. We will be personally recommending that our clients use the same process.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Ahoghill
Service Provided: 
-
County: 
-
First Name: 
Brendan
Last Name: 
O'Hagan
Website: 
-
Telephone: 
0800 6127277
If anything, what could they do better?: 
Keep doing it for free for longer :)
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
GUID: 
E9F274AC-D28A-C357-DEB0-49685982A096
Company Comment: 
Video Testimonial: 

Your name: 
Jennifer Raines
What stood out about the service you received?: 
Enquir3 have a really great process and the feedback from my clients is that they really enjoyed the experience. They were contacted for feedback by somebody that was mature, intelligent and that they could relate to. I think the Customer Care Programme is brilliant and Enquir3 made it very easy to initially engage - it was a no-brainer! I like the fact that there is more of a process later on, it's not just about customer care and there is clearly a good marketing strategy behind it. We shared the results of the feedback with the team which allowed us to improve what we do day to day and also give them some positive feedback on their work. It gave us the opportunity to go back to clients, thank them for their feedback and explain what we are doing going forward. As a result of the process, we have changed the way we engage with clients, so expectations are clearer in the beginning. Despite previously asking for feedback, sometimes we didn't find out about problems, because clients might be too embarrassed to tell us, so using a third party has eliminated this issue. We now have a whole new marketing strategy based around this, so it has been really high value to us on a lot of levels. I'm a real advocate of the whole process.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Farnborough
Service Provided: 
-
County: 
-
First Name: 
Jennifer
Last Name: 
Raines
Website: 
-
Telephone: 
01252 820002
If anything, what could they do better?: 
All delivery was great - all 5's but I feel that I was pushed into giving client contact details before I was ready - Steve sent me deadlines to work to rather than the other way round, which meant quite a few late nights and weekend working. A kick-off meeting would have been better, because it was confusing what was required. The summary report could look more elegant, with less garish colour - however the information was brilliant. I now ignore all calls and emails from Steve because I'm not ready to sort out my website and I found it all too pushy.
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
GUID: 
87CE13B6-3B70-BAAB-3879-3A8949C988B0
Company Comment: 
Video Testimonial: 

Your name: 
Mark Galliano
What stood out about the service you received?: 
First of all I was slightly nervous about letting Enquir3 loose on my clients, so I checked with them after the calls had been made to ensure they were happy - I need not have worried, Niki is a diamond! After filtering the replies, some of the feedback is quite useful from a behavioral point of view. For example, when we first started the process, I realised from the feedback we received that I wasn't getting out and seeing people enough, so this was rectified and it then followed that I got closer to our clients and products too, which was valuable to the business as a whole. The Customer Care Programme brings more focus to our organisation. It allows us to praise staff's great customer service, thereby increasing office morale, as well as highlighting any service issues. A few of our clients have suggested that tracking our deliveries would be helpful and whilst we thought this may be the case, we now KNOW this to be the case, so we are actively working to be able to offer this. I am currently getting my new website built and will be using the plugins to automatically stream feedback on to my site in real time. I would definitely recommend the Customer Care Programme (and have done already).
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
4
Average: 4 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Bedford
Service Provided: 
-
County: 
-
First Name: 
Mark
Last Name: 
Galliano
Website: 
-
Telephone: 
01234 328804
If anything, what could they do better?: 
I think there could be a better understanding of the company, so if eg the customer said he would buy coffee tables and we don't want to stock them, TMS would know that. The question set is geared towards professional services and for retail it would be better to focus more on product quality/variety/ range etc. Steve is very knowledgeable and enthusiastic but all the presentations, flow charts and diagrams were very confusing. the only reason we tried it was because we got a free trial - I didn't even really understand what we were going to get for that until we'd done it and received the result. TMS need to cut all the technical stuff into more understandable language .
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
GUID: 
22AD85FF-C277-F36A-6D20-B16BC5A69018
Company Comment: 
Video Testimonial: 

Your name: 
David Hardstaff
What stood out about the service you received?: 
I think the Customer Care Programme is very valuable. It has provided useful insight into how my clients view our service and it has positively confirmed that I am managing project expectations. I am currently putting the plugin into my own website to deliver automatic feedback streaming, so I am looking forward to the benefits of that.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Harpenden
Service Provided: 
-
County: 
-
First Name: 
David
Last Name: 
Hardstaff
Website: 
-
Telephone: 
07722 605545
If anything, what could they do better?: 
Focus on one thing and then move to the next because I understand that it is still in development but I'm confused about the available options.
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
GUID: 
99D920CC-37A3-32EB-86A8-ECEE93D1E533
Company Comment: 
Video Testimonial: 

Your name: 
Paul Green
What stood out about the service you received?: 
The Customer Care Programme was very valuable in increasing the understanding of my clients perception of our service. This allowed me to follow up the feedback received and discuss it with my client thereby increasing their awareness of our value-adds and assisting with client retention.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
4
Average: 4 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Finedon
Service Provided: 
-
County: 
-
First Name: 
Paul
Last Name: 
Green
Website: 
-
Telephone: 
01933 375300
If anything, what could they do better?: 
More communication on the context of the feedback, eg so I knew that they were talking about lack of ROI before I went to talk to them. Steve to stop sending long emails and long technical explanations because it's putting people off. Some of the prospects have gone cold because they are overwhelmed by the amount of information.
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
GUID: 
6C14C1EB-7BF5-030A-0747-3783B554BF49
Company Comment: 
Video Testimonial: 

Your name: 
Anne O'Reilly
What stood out about the service you received?: 
The ease and simplicity of the Audit is the best part about the service. I was only required to provide brief contact details and the rest was done for me, saving me both time and effort on an important task that usually sits at the bottom of my to-do list. Initially I was slightly nervous about another company contacting my clients and how they would be dealt with, but I needn't have worried, the approach and process was good and reassuring
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
4
Average: 4 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Oxford
Service Provided: 
-
County: 
-
First Name: 
Anne
Last Name: 
O'Reilly
Website: 
-
Telephone: 
01865 821789
If anything, what could they do better?: 
Have a conversation with the client so you can angle the questions more towards their business, for eg ROI instead of value. Need to set expectations that this won't be a 20 minute detailed survey, it will be quite high level - ND discussed that we offer case-studies after, if that is required. Communication got a 3/4 because the copy of the original email could be enhanced and softened - I had to rewrite it.
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
GUID: 
00F99570-D890-A248-9EA6-BF58A7E611D8
Company Comment: 
Video Testimonial: 

Your name: 
Jim Scott
What stood out about the service you received?: 
The reaction of my customers to the calls made by Enquir3 for the Customer Care Programme was very positive - they were not put under pressure in any way. Enquir3 did exactly what was promised, delivered what was promised and it was all very well done.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Sheffield
Service Provided: 
-
County: 
-
First Name: 
Jim
Last Name: 
Scott
Website: 
-
Telephone: 
07714 105962
If anything, what could they do better?: 
Ideally I would like a cumulative table sent automatically every time someone gave feedback.
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
GUID: 
0D2FC2E8-4CCC-F33A-07EF-4C0A792071F6
Company Comment: 
Video Testimonial: 

Your name: 
Sue Wright
What stood out about the service you received?: 
The Customer Care Programme gave me an insight into my business and what my clients thought of me. As a result of the feedback, I'm changing my name, website, charges and growing my business! I would highly recommend Enquir3 (and have done already).
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Calne
Service Provided: 
-
County: 
-
First Name: 
Sue
Last Name: 
Wright
Website: 
-
Telephone: 
01249 822408
If anything, what could they do better?: 
nothing that I can think of.
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
GUID: 
AAB74163-2BB1-894F-2B80-0DC11F52F938
Company Comment: 
Video Testimonial: 

Your name: 
Shabeer Yousuf
What stood out about the service you received?: 
The Customer Care Programme is a really good tool to identify how the clients see us - what we are doing well, but more importantly how we can improve.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Sheffield
Service Provided: 
-
County: 
-
First Name: 
Shabeer
Last Name: 
Yousuf
Website: 
-
Telephone: 
0114 275 6292
If anything, what could they do better?: 
nothing
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
GUID: 
D706ABE1-17AB-0F60-2B68-039BA4EFFFBC
Company Comment: 
Video Testimonial: 

Your name: 
Kerrisue Morrey
What stood out about the service you received?: 
Persistence of Niki to ensure all clients listed were contacted.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
4
Average: 4 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
4
Average: 4 (1 vote)
Please rate the quality of communication: 
4
Average: 4 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
London
Service Provided: 
-
County: 
-
First Name: 
Kerrisue
Last Name: 
Morrey
Website: 
-
Telephone: 
020 7841 5960
If anything, what could they do better?: 
I think there was some internal miscommunication because I did not have the initial conversations, so my expectations were different from what was delivered, however what was delivered was useful. I know that we got this service as a taster for no cost, I'm not sure what the market rate would be... Yes, Niki was very helpful and kept me up to date on how the calls were progressing and provided a weekly feedback update. The quality of communication was mostly good, I think there were some assumptions made on the initial set up call that I understood more about the system than I did, but again this is probably because I did not have the initial conversations prior to set up. I've highlighted a couple of points above, but I think these were down to either internal miscommunication so my expectations were not quite in line with what we received.
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
GUID: 
E7D39AA4-6ECB-5D62-08EA-A8A0172546C2
Company Comment: 
Video Testimonial: 

Your name: 
Heather Start
What stood out about the service you received?: 
Enquir3 made it really easy to use the Customer Care Programme, which was great and probably the key thing for us. The feedback was good and useful to know. It was also nice to get some positive vibes in the office for our staff. One or two things that came out meant that we could go back to our clients and have more dialogue, which made discussing new business a lot easier.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Wood Green
Service Provided: 
-
County: 
-
First Name: 
Heather
Last Name: 
Start
Website: 
-
Telephone: 
01280 851113
If anything, what could they do better?: 
nothing
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
GUID: 
9D4EBE26-E56E-6191-213E-2D367F29252D
Company Comment: 
Video Testimonial: 

Your name: 
Anonymous Anonymous
What stood out about the service you received?: 
It's great.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Anonymous
Service Provided: 
-
County: 
Anonymous
First Name: 
Anonymous
Last Name: 
Anonymous
Website: 
-
Telephone: 
-
If anything, what could they do better?: 
If you wish your feedback to be kept anonymous please click here: 
Yes
Promote Case Study: 
Staff member served by or service(s) provided: 
Nigel Bloxham
GUID: 
ED7ABD21-4CA4-8DA4-8915-3D2A7504F081
Company Comment: 
Video Testimonial: 

Your name: 
Rob Purdie
What stood out about the service you received?: 
As always a fascinating and intense introduction to FBR3
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Market Harboro
Service Provided: 
-
County: 
-
First Name: 
Rob
Last Name: 
Purdie
Website: 
-
Telephone: 
07748334539
If anything, what could they do better?: 
Earlier lunch
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
GUID: 
CA23A5FA-BF45-6D50-080A-A224D34D35D3
Company Comment: 
Video Testimonial: 

Your name: 
Nichola Howard
What stood out about the service you received?: 
The best thing for me was the openness and credibility it gives you, having feedback there and then for everyone to see. I'm not from an events background, so I have no certificates to wave - all I have is peoples feedback. This has been such an easy process and it has made me more accessible and approachable for potential clients, to get in touch. Enquir3 has exceeded all my expectations and I wouldn't hesitate to recommend them.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Greater Manchester
Service Provided: 
-
County: 
-
First Name: 
Nichola
Last Name: 
Howard
Website: 
-
Telephone: 
07763 633749
If anything, what could they do better?: 
Keep doing what you're doing!
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
GUID: 
C4C59696-63C5-0AA6-80EE-36E1F0DFCC57
Company Comment: 
Video Testimonial: 

Your name: 
Rob Purdie
What stood out about the service you received?: 
The session was well organised and a very full agenda was covered in the right amount of detail but allowing interaction from participants, within the specified time making it a very productive day.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Market Harborough
Service Provided: 
-
County: 
-
First Name: 
Rob
Last Name: 
Purdie
Website: 
-
Telephone: 
07748 334539
If anything, what could they do better?: 
The hotel could provide multiple wi fi access for delegates!
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Services Provided: 
Business Development Consultancy
Customer Care
Staff member served by or service(s) provided: 
Daniel Plowright
GUID: 
19F5B51F-EAF4-CBAD-7A32-F3CFD1A55468
Company Comment: 
Thanks for your thoughts on the day Rob. Rob runs Explore Communications, a marketing consultancy which provides services and thought leadership to both the public and private sectors. We are glad that we kept you engaged and you will be able to use the tools from the workshop to continue to show your clients how to convert customer data into actionable programmes that drive improved business results. It’s great to know that we can deliver training that a seasoned consultant with the vast experience Rob has, can still find productive.
Video Testimonial: 

Your name: 
Ray Watson
What stood out about the service you received?: 
A eye opening and concise presentation on the full benefits of the Enquir3 Customer Care Programme and the business development opportunities that it provides for Consultants and their clients.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Epsom Downs
Service Provided: 
-
County: 
-
First Name: 
Ray
Last Name: 
Watson
Website: 
-
Telephone: 
+441737370957
If anything, what could they do better?: 
Maybe have copies of the key PowerPoint slides to hand out as they arise during the day. These would be useful to make notes on.
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Services Provided: 
Business Development Consultancy
Customer Care
Staff member served by or service(s) provided: 
Training
GUID: 
9C2C5C67-59AF-4489-5617-F79F977DB2AD
Company Comment: 
Thank you Ray for allowing us to improve your vision. Ray Watson has over 20 years’ experience as a Business Advisor/Consultant, working predominately with SMEs. Specialising in sales and customer service, Ray helps clients to develop through consultancy training and coaching. The Enquir3 Business Improvement Programme is totally unique and your clients will be happy to tell us things they won’t tell you. This knowledge allows you to take action to improve client satisfaction and thus gain a real competitive advantage. Ray could see this and we hope that the guidance on delivering immediate and long term sustainable improved profit margins helps Ray to add value to his current offering.
Video Testimonial: 

Your name: 
Andrew Slucock
What stood out about the service you received?: 
An enjoyable day with presenters who were knowledgeable and expert in their fields. participation from all attendees was constructive and everyone made a contribution to the event.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Milton Keynes
Service Provided: 
-
County: 
-
First Name: 
Andrew
Last Name: 
Slucock
Website: 
-
Telephone: 
07515974584
If anything, what could they do better?: 
sort out the venues wifi :-)
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Services Provided: 
Business Development Consultancy
Customer Care
Staff member served by or service(s) provided: 
Steve Darnell
GUID: 
C39A1A09-0D51-10F7-1009-D57A91DA5ED6
Company Comment: 
Thank you so much Andrew for your kind feedback. Andrew is the Professional Services Manager at Dynamic Business Intelligence. A company specialising in solutions to improve business performance for companies of all sizes, by changing the way intelligence is provided and how people manage information. With clever technology to automate and simplify the process making execution extremely easy and cost effective, it’s easy to see why DBI’s goal, to make businesses better, by providing “Information for Everyone”, still benefits from learning the process of complete client satisfaction.
Video Testimonial: 

Your name: 
Keith Henesey
What stood out about the service you received?: 
I attended a workshop on the Client Satisfaction Improvement process held in Birmingham. It was very professional with a systematic structured approach. Focused towards real businesses in the real world which now improves my 'toolbox' when dealing with clients. Would highly recommend attendance for any Director wanting to improve any aspect of their business. We all learn something everyday but this was a real Education. Well done to Steve & Dan!
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Uckfield
Service Provided: 
-
County: 
-
First Name: 
Keith
Last Name: 
Henesey
Website: 
-
Telephone: 
-
If anything, what could they do better?: 
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Services Provided: 
Business Development Consultancy
Customer Care
Staff member served by or service(s) provided: 
Steve Darnell
GUID: 
CAE51C3B-9136-CE42-67CC-72BE88CA2042
Company Comment: 
Thank you Keith, although we are sure the day would still have been successful if Steve and Dan were elsewhere! We use some really clever technology to automate and simplify the process which makes execution extremely easy and cost effective. This means you and your clients benefit from instant quantifiable results as well as short, medium and long term ones. Keith is Head of the Hospitality Division for Enquir3. He has been in the Pub, Restaurant and Hotel sectors, a mixture of branded and non-branded businesses, all of his working life. He has been immersed in the process of achieving complete customer satisfaction when providing business advice to the SME market. Keith is particularly interested with how we refine it from B2B to B2C. This knowledge allows you to take action to improve client satisfaction and thus gain a real competitive advantage. It’s gratifying to know that Keith, even with his vast industry experience, is still a beneficiary of our training.
Video Testimonial: 

Your name: 
Paul Green
What stood out about the service you received?: 
This was a great training session that provided a valuable overview of the Customer Care Programme and how it all fits together. Highlighting the benefits to a client taking this on board for their business and the comprehensive infrastructure that supports the process from end to end. A must session for anyone who is thinking of consulting in this domain or for an organisation considering this programme for their business.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
4
Average: 4 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Wellingborough
Service Provided: 
-
County: 
-
First Name: 
Paul
Last Name: 
Green
Website: 
-
Telephone: 
01933375300
If anything, what could they do better?: 
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Services Provided: 
Business Development Consultancy
Customer Care
Staff member served by or service(s) provided: 
Training
GUID: 
71C0E54E-D63D-1F29-D0F8-24B632F09BA7
Company Comment: 
Now that is what we call a strong testimonial! Paul is the brains behind NN coNNect, the No1 networking group in Northants, boasting 120+ members. Paul attended the workshop recently with a view to piloting the system with some of his members. The workshop shows, with examples, how your clients will be happy to tell us things they won’t tell you. The system provides instant, short term and long term benefits by improving client retention and increasing referral rates. We are glad that Paul feels his members will benefit from the integration of the Enquir3 process.
Video Testimonial: 

Your name: 
Carole Houston
What stood out about the service you received?: 
The training session was both interesting and inspirational! Great mix of delegates working in diverse markets, with completely different backgrounds. Exciting to see how we can all use the customer care technology to make massive improvements for our clients. The pace was fast, and a lot of content was covered, so the day was exceptional value. The take-away presentation materials completed the package, so we could all hit the ground running!
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Lytham St Annes
Service Provided: 
-
County: 
-
First Name: 
Carole
Last Name: 
Houston
Website: 
-
Telephone: 
07970 353346
If anything, what could they do better?: 
I thought the day worked really well for the group, who all had some prior knowledge of the system. I'd like to explore the idea of holding a shorter, simpler session for clients so they get the idea of how it all works but don't get concerned about how it all gets implemented.
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Services Provided: 
Business Development Consultancy
Customer Care
Staff member served by or service(s) provided: 
Training
GUID: 
20D092DA-BC15-2AEB-657A-1346A63C3F1B
Company Comment: 
Thank you Carole for all the positive comments you made within and about our first ever workshop introducing the “Enquir3 Business Improvement Programme”. The workshop exceeded all our expectations and we are glad that you and all other attendees found it to be a worthwhile investment of your time and can see the return, not only financially but in client satisfaction and subsequent retention. Carole Houston is a specialist in PR and Business Communications, the reason for attending was to see exactly how the program could be embedded into her clients’ businesses seamlessly and with instant and quantifiable results. It is really great to know we were able to show the versatility of the system and how it would work in practice. When it comes to providing hands-on advice and assistance to SMEs, we cannot think of a better proponent than Carole to put together a Business Improvement Package for potential clients in the commercial design marketplace. We look forward to working together to improve client satisfaction, retention and conversion rates along with increased referral rates and lead generation.
Video Testimonial: 

Your name: 
Carly Donovan
What stood out about the service you received?: 
Very well delivered, informative day. I was able to directly relate the information to my own business, prompting changes in our procedures for customer care.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Highworth
Service Provided: 
-
County: 
-
First Name: 
Carly
Last Name: 
Donovan
Website: 
-
Telephone: 
01793862000
If anything, what could they do better?: 
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
GUID: 
D4F8FAD2-BA1D-8CCF-D831-C06934C9FB74
Company Comment: 
Video Testimonial: 

Your name: 
Jame Henesey
What stood out about the service you received?: 
Much more in depth than anticipated, as its simplicity was one of my concerns. Both Steve and Dan were very knowledgeable and passionate about their product/service which helped us to explore the possibilities of their service.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
4
Average: 4 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Reading
Service Provided: 
-
County: 
-
First Name: 
Jame
Last Name: 
Henesey
Website: 
-
Telephone: 
-
If anything, what could they do better?: 
I think the session could benefit from being cut down in terms of information, sometimes felt like we went through a slide for the sake of it rather than it being a useful learning objective. This would then help the delegates to discuss a little more which may help everyone understand quicker.
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
Steve Darnell
GUID: 
DA7BE695-A501-1922-C9CE-7479B4E494C5
Company Comment: 
Video Testimonial: 

Your name: 
Peter Lisney
What stood out about the service you received?: 
The workshop laid out the whole client improvement programme process in an easy to understand, logical and comprehensive manner. Notable was the link between outputs and outcomes, i.e how to employ client feedback in strategic and tactical planning and how this can lead to directly to increasing bottom line profits and shareholder value.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Eastleigh
Service Provided: 
-
County: 
-
First Name: 
Peter
Last Name: 
Lisney
Website: 
-
Telephone: 
07074565414
If anything, what could they do better?: 
Consider running a separate course for enquir3 consultants from clients.
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
Daniel Plowright
GUID: 
DAC163C8-ADDB-CD08-AA0B-2E732AE192A2
Company Comment: 
Video Testimonial: 

Your name: 
Simon Tyler
What stood out about the service you received?: 
Dan described business activities that are seen by businesses as essentially qualitative, and make then quantitative to prove that some activities are more worth doing than others.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
4
Average: 4 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Box
Service Provided: 
-
County: 
-
First Name: 
Simon
Last Name: 
Tyler
Website: 
-
Telephone: 
07976 724945
If anything, what could they do better?: 
I got a bit confused by the concept of "The Story", but was able to ask for clarification!
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
Daniel Plowright
GUID: 
06421929-8B43-481E-D754-1B9368B81C1F
Company Comment: 
Video Testimonial: 

Your name: 
Ruth Woods
What stood out about the service you received?: 
Within a week of adding the video testimonial to our website and our listing on the business directory, we had received two substantial enquiries from a local authority regarding conference bookings for the future.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Preston
Service Provided: 
-
County: 
-
First Name: 
Ruth
Last Name: 
Woods
Website: 
-
Telephone: 
-
If anything, what could they do better?: 
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
GUID: 
80712D00-3A9E-10CD-6555-C523A2CAB860
Company Comment: 
Video Testimonial: 

Your name: 
Phil Hughes
What stood out about the service you received?: 
The customer care feedback system has been a tremendous asset for the examining board, as we’ve been able to attain a greater understanding of the viewpoint of our alumni. We’ve even received messages that thank us for asking for feedback!
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Preston
Service Provided: 
-
County: 
-
First Name: 
Phil
Last Name: 
Hughes
Website: 
-
Telephone: 
-
If anything, what could they do better?: 
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
GUID: 
B3BC0AD8-6229-A136-D911-3D420F43CB96
Company Comment: 
Video Testimonial: 

Your name: 
Nichola Howard
What stood out about the service you received?: 
Companies who are considering booking a stand at one of our events are encouraged to read the profiles of current exhibitors to gauge the calibre of companies who will be at the show.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Blackpool
Service Provided: 
-
County: 
-
First Name: 
Nichola
Last Name: 
Howard
Website: 
-
Telephone: 
-
If anything, what could they do better?: 
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
GUID: 
AD53C75E-4D90-64BD-E514-86FEDF3BB5E1
Company Comment: 
Video Testimonial: 

Your name: 
Ruth Woods
What stood out about the service you received?: 
Reviewing the feedback helped us understand the requirements of our customers, which allowed us to diversify into new markets. We finished the year £50K up on the previous year, and the trend is continuing. Within a week of adding the video testimonial to our website and our listing on the business directory, we had received two substantial enquiries from a local authority regarding conference bookings for the future.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Preston
Service Provided: 
-
County: 
-
First Name: 
Ruth
Last Name: 
Woods
Website: 
-
Telephone: 
-
If anything, what could they do better?: 
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
GUID: 
172A5043-D818-EBD2-DA86-91C984CD7CD9
Company Comment: 
Video Testimonial: 

Your name: 
Phil Hughes
What stood out about the service you received?: 
The client care programme allows us to forecast future enrolment of courses, then analyse gaps in the network of course providers across the UK. It gives us a business case for each region rather than relying on guesswork. The customer care feedback system has been a tremendous asset for the examining board, as we’ve been able to attain a greater understanding of the viewpoint of our alumni. We’ve even received messages that thank us for asking for feedback!
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Preston
Service Provided: 
-
County: 
-
First Name: 
Phil
Last Name: 
Hughes
Website: 
-
Telephone: 
-
If anything, what could they do better?: 
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
GUID: 
A68213C5-EC4D-5385-6736-5CF20EAF3C4B
Company Comment: 
Video Testimonial: 

Your name: 
Jon Hepburn
What stood out about the service you received?: 
A most useful and very informative approach which provides a detailed appreciation and highly practical application of the business development opportunities arising from client feedback and online reputation-based marketing activities. It will be an eye-opener to many who may not have realised both the fundamental importance and commercial benefits that become apparent. It includes practical advice on implementation and monitoring plus case studies based on real, sector-specific experience. Client feedback tools, an independent client satisfaction survey service and client care improvement programme are also introduced.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Shrewsbury
Service Provided: 
-
County: 
-
First Name: 
Jon
Last Name: 
Hepburn
Website: 
-
Telephone: 
01743 366288
If anything, what could they do better?: 
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
Steve Darnell
GUID: 
CA163950-6DC8-E5F0-6437-383DB179C6B4
Company Comment: 
Video Testimonial: 

Your name: 
David Mort
What stood out about the service you received?: 
I understand the full extent and value of the client care programme and how it would help law firms specifically to grow their business.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
4
Average: 4 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Coventry
Service Provided: 
-
County: 
-
First Name: 
David
Last Name: 
Mort
Website: 
-
Telephone: 
-
If anything, what could they do better?: 
Nothing really although I was starting to flag in the last hour or so. Maybe a slightly shorter length for the full event? The presentations were clear and well structured and the informality of the day meant that there were opportunities throughout for interaction and discussion.
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
Steve Darnell
GUID: 
150F3346-490E-2F52-33E9-EA61AA87AB8F
Company Comment: 
Video Testimonial: 

Your name: 
Jim Hetzel
What stood out about the service you received?: 
I attended the workshop in order to gain a greater understanding of the benefits of The Business Improvement Programme, which I achieved. We discussed how to use the really good feedback resulting from the Client Satisfaction Interviews, to help with up-selling, cross-selling and client retention, as well as SEO. There was a lot of great information.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
4
Average: 4 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
4
Average: 4 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
High Wycombe
Service Provided: 
-
County: 
-
First Name: 
Jim
Last Name: 
Hetzel
Website: 
-
Telephone: 
01494 538 441
If anything, what could they do better?: 
There was way too much time and detail - what I needed to know I could of learnt in an hour. The presentation should be geared to the audience rather than going through all the techie stuff. I only need to understand the benefits not the rest of the detail on how it works. It was a very long day and whilst it would probably be useful to a techie, I wouldn't recommend it to anyone else and I would not take a client to one of these workshops. There were misspellings on slides.
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
GUID: 
7459921B-FD4F-565F-5CAB-86477805C31D
Company Comment: 
Video Testimonial: 

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