Enquir3

Location: 
Boston House
Grove Technology Park
OX12 9FF Wantage , Oxfordshire
United Kingdom
Oxfordshire GB
Telephone: 
0207 1005 180
Enhanced Business Data: 
Number of Current Clients: 
between 101 and 250
Business to Private Ratio: 
Business to Business
Number of Legal Specialists: 
9
Number of Staff: 
10
Number of Clients: 
101
Website: 
http://www.enquir3.com
Claimed: 
Claimed

Asking clients for feedback and acting on that feedback should be the bed rock of any management decision related to improving business practices.  Unfortunately most feedback processes are so badly done that all they do is to annoy customers.

Most feedback systems struggle to get even a small percentage of those asked for feedback to respond, when you analyse it those that do respond are typically the very happy customers so the feedback is far from representative.

Before developing the Customer Care Programme, persuading 15% of customers to respond was considered to be a really good result.  With the Customer Care Programme we are typically enjoy response rates of 95% which means we get the full story. 

Feedback also demonstrates that customer satisfaction improves dramatically as a result of the Customer Care Programme, so much so that 60% are happy to provide a success story / case study to help share the good news.

And referral rates soar!

If you want to know more about The Marketing System please do not hesitate to contact us on 0207 100 5180

Promoted: 
Yes
Contact First Name: 
Steve
Contact Last Name: 
Darnell
GUID: 
5664
FBR3 Site: 
http://www.enquir3.com
Synchronise with CCP: 
yes
Publish on site: 
yes

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