Enquir3

Daniel Plowright
Boston House
Wantage
Oxfordshire
OX12 9FF
0207 1005 180
Staff: 10
Clients: 101
4.85
96%

Performance Overview

133
6
0
0
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Ratings Summary

Delivered as promised
4.75
94%
Good value for money
4.75
94%
Considerate and helpful
4.95
98%
Quality of communication
4.85
95%
Overall
4.85
95%
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I think for us the biggest thing that stood out was how useful it was to do the exercise; often we get some good feedback from our clients and we always ask them to do feedback forms, so we're used to getting good feedback, but it was good to...
Emma, thank you for your extremely positive feedback.
Name:Emma Kersey
Job Title:Head of Growth & Client Services
Company:Elation Experts
Town:Tormarton
Date:19/11/2020
5.05
Service(s) Provided: Marketing & Sales, Client Engagement
 
I think the value for us is the fact that we've been able to quantify the value of work that we're delivering, and also get some completely independent, unfettered feedback, so we get some home truths that perhaps wouldn't be...
Name:Catherine Jenkins
Job Title:Director
Sector:Design Agency
Company:Maxx Design
Town:Newbury
Date:27/01/2020
4.85
Service(s) Provided: Client Engagement
 
The service provided by Enquir3 was open, friendly, quick and well described. I've got some good testimonials, reassured myself that customers I thought were happy are happy, and I know I can use those testimonials to good advantage going...
Name:Carl Kruger
Job Title:Director
Company:Qualitation
Town:Oxford
Date:16/12/2019
4.85
Service(s) Provided: Client Engagement Audit, Client Engagement
 
It's all very good. Enquir3 are very personable, and understanding with great attention to what our requirements were . We were confident that the project would be managed effectively so that we would be able to get the results that we...
Jo, many thanks for your extremely supportive feedback and comments on the overall Enquir3...
Name:Jo Spry
Job Title:Marketing Manager
Company:SMARTech energy Ltd
Town:Corsham
Date:04/12/2019
5.05
Service(s) Provided:
 
For me it was very quick and efficient. I now have a good idea of what customers think and if there were any issues I would be notified so I could take corrective measures.
Name:Cliff Spolander
Date:07/11/2019
5.05
Service(s) Provided: Client Engagement
 
A lot of the feedback we've had has been very good and reinforced what we hoped they'd say, but it's also given us nuggets from one or two clients that we weren't aware of, so it's improved our relationship with them. It&...
John, thank you for your positive comments. It's great to see the benefits coming through in...
Name:John Austin-Brooks
Job Title:Commercial Manager
Sector:Patent & Trademark Attorneys
Company:Abel & Imray
Town:Bath
Date:06/11/2019
5.05
Service(s) Provided: Customer Care Programme
 
The professionalism of the client contact representatives on the ground and back at the office (Niki Dymek) was excellent
Name:Client details withheld
Date:26/09/2019
5.05
Service(s) Provided:
 
The analysis of the client satisfaction interviews provided by Enquir3 was good - very insightful. The interviews have first of all given us the opportunity to learn from our customers and it also gives our clients a voice, knowing we are...
Name:Jose Hamp
Company:Sarsen Stone Group
Date:05/09/2019
5.05
Service(s) Provided: Client Engagement Audit, Customer Care Programme
 
What made it different to the others is that Steve sat down with the cohort in a conversational style. When he came in he said he was happy to just have questions fired at him throughout the presentation which made the room more relaxed and...
Thankyou for the opportunity and your kind words Sam. I’m very passionate about developing...
Name:Samuel Guymer
Date:03/07/2019
4.85
Service(s) Provided:
 
There were a number of people who were apparently available to help with everything that I needed. The benefits of the Enquir3 system were explained several times in different ways so it was very easy to grasp, and they use the phone to...
Thank-you very much for your superb testimonial Charlie, we are extremely pleased to hear you’ve...
Name:Charlie McClelland
Job Title:Managing Director
Sector:Business Growth Consultant
Company:ASGF Ltd
Town:Uxbridge
Date:20/06/2019
4.55
Service(s) Provided:
 

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Enquir3 Services
  • Client Engagement Audit
  • Customer Care Programme
  • So What? Workshop
"Enquir3 made it easy for me as a consultant to recommend the client engagement process to my clients, because of their level of understanding; the fact that they know what they're doing and they can demonstrate easily how it would benefit us. I was able to reassure my clients that Enquir3 make it really easy for them not to fail, from the ease of the system, to the ready-made templates, someone is there to hold your hand all the way. We have completed two projects so far and they have both been completely different experiences. One client already knew they had a problem but had no evidence, but as a result of their client satisfaction interviews their clients told them, and they then had to act. The customer had over-promised on customer service and knew they would be under delivering, and as a result of the client research they were able to pare back what they were promising, enabling them to focus more on their market differentiation which they can fulfill, rather than throw everything at it. The other project largely came down to customer service. They definitely knew they weren't fulfilling the needs of their clients, but they were not sure of the impact that was having on their business. This client research helped them realise how detrimental their current logistics and operational structure was, which meant these aspects were then nudged up the priority list and enabled them to have more grasp on the changes necessary. We all know the devastating effects unhappy clients can have on a business, but it helps greatly to be able to study the evidence in order to provide the solutions required to change. I specialise in strategic marketing for clients i.e. ROI, which you can't do unless you have a full understanding of why customers buy; which makes this data analysis absolutely critical. This is the key mapping tool that I need to work effectively with my clients."
Company Reply:
Firstly Helen, thank you for taking the time to give us your valuable feedback. We’re looking forward to working with you and your clients in the future and to tailoring our service to exactly meet your needs. Helen Forsyth is Find a Creative Pro’s Strategy Director. Find a Creative Pro is a team of creative and marketing professionals with a proven history of success. Their no-nonsense approach and eye for detail ensures their client’s marketing results in increased sales. Find a Creative Pro commissioned Enquir3 to carry out engagement surveys with two clients. This process has helped Find a Creative Pro identify areas of weakness within their clients’ operations which can now be addressed. With this intelligence, Helen and her team can develop the necessary strategic marketing plans and provide an increased ROI (return on investment) to her clients.
Name:
Helen Forsyth
Job Title:
Director
Company:
Find a creative pro
Date:
31/01/2019
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About Enquir3: Enquir3 grew out of IRUN Ltd and IRUN Systems, Website Development and Software Development companies respectively. The Enquir3 process was created as a vehicle to manage the process of conducting Client Satisfaction Interviews, creating Marketing Content and to deploy the Marketing Automation Technology. Finding out what your clients think, acting to address the causes of dissatisfaction and using the marketing content created to improve client satisfaction, retention, referrals, cross sales, leads and conversion is what Enquir3 provides. Problems Addressed: Most businesses focus on delivering their goods or services. They struggle to create meaningful ‘content’ and hence to communicate with their clients or prospects in a proactive manner. Enquir3 solve this problem by providing a partial or complete outsourced solution to do the following: Find out what customers think of business’s service, what is good and what needs to be improved. Help business’s improve customer satisfaction, ‘spinning off’ Marketing Content as a result. Automate Marketing / Content to communicate with customers and prospects Ideal Client Profile: Businesses with 100+ repeat purchase clients, significant profitability per client, ideally B2B. The ideal client will ideally strive to deliver outstanding client satisfaction and ideally have scope to improve the key business drivers: Retention, Cross Sales, Referrals, Lead Generation and Conversion. Why Chose Enquir3: Because no-one else delivers the end to end ‘client satisfaction’ solution, we are unique. Client Satisfaction Interviews: This is a science not an art and to date we don’t know of anyone offering the same, or even a similar, cost effective, Client Satisfaction Interview process. Marketing Automation: Enquir3 have developed unique suite of cloud based tools to automate much of the process of collecting, processing, creating content and communicating with clients and prospects. Client Engagement: The process has been honed over the years to maximise ‘Client Engagement’ by identifying and addressing the causes of dissatisfaction and measurably improving ‘Client Satisfaction.