TMS Training - Managing your listing

Location: 
311A High Street North E12 6SL London
United Kingdom
London GB
Telephone: 
0207 1005180
Enhanced Business Data: 
Number of Current Clients: 
between 26 and 50
Business to Private Ratio: 
Business to Business
Number of Legal Specialists: 
2
Number of Staff: 
10
Other Services: 
<p>Training</p>
Number of Clients: 
26
Website: 
http://www.marketing-system.co.uk
Claimed: 
Claimed

Asking clients for feedback and acting on that feedback should be the bed rock of any management decision related to improving business practices.  Unfortunately most feedback processes are so badly done that all they do is to annoy customers.

Most feedback systems struggle to get even a small percentage of those asked for feedback to respond, when you analyse it those that do respond are typically the very happy customers so the feedback is far from representative.

Before developing the Customer Care Programme, persuading 15% of customers to respond was considered to be a really good result.  With the Customer Care Programme we are typically enjoy response rates of 95% which means we get the full story. 

Feedback also demonstrates that customer satisfaction improves dramatically as a result of the Customer Care Programme, so much so that 60% are happy to provide a success story / case study to help share the good news.

And referral rates soar!

If you want to know more about the Most Referred Business Advisor please do not hesitate to contact us on 0207 100 5180

Additonal contact details, such as additional phone numbers can be added here.

example@exampleemail.com

Promoted: 
No
Contact First Name: 
Jo
Contact Last Name: 
Finch
GUID: 
4998
Synchronise with CCP: 
yes
Publish on site: 
yes

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